My son is with troop 134 in Decatur Georgia. He was a Cub Scout prior to Covid but took time off before joining Scouts. I have access to his profile in Scoutbook but our Troop Scoutbook admins have not been able to migrate his account to show up in the Scoutbook admin view for our troop. They asked me to reach out to see if anyone from Scoutbook can help.
If you see both accounts - go to each scout page and post each of either the BSA # or the Scoutbook ID that is under the photo
Your son with first initial C is in Troop 134 in Scoutbook. The Troop admins do have Full Control connections to him.
Your son with first initial D is not currently registered.
Thank you. Here are both IDs for Devon:
SB User ID:
10370367
BSA Member ID:
136490449
Thank you. Cullen is registered we have been working hard n getting Devon’s issue resolved. The troop has been working on this for some time , they can’t fix it.
The problem is Devon is not registered in ANY unit. You need to submit an application for him, either paper or online. There is nothing that can be done via Scoutbook to resolve this issus.
I’m don’t need the ALL CAPS responses. We have filled out the paper work and he has prior IDs.
In addition, all payments have been made.
Our scout admin asked me to speak with you all. If you can’t help, that’s fine but drop the attitude.
@DavidHill7 Ed was not trying to be rude - he was just making it clear there were no registrations at all. Unit can do very little with this probably as it is more of a Council issue to see if they have the application to process.
@DonovanMcNeil that response from @edavignon was not polite in any way. No questions were asked if we had submitted paperwork and there was an immediate dismissal of our troop which has been working on this issue. If I have to fill out paperwork again that’s fine I don’t need the explanation that “there is nothing Scoutbook can do”. I am sorry that was attitude.
The Unit Key 3 (Leader, Chair and Charter Rep) could see this on real official Roster for unit at my.scouting.org
My apologies, I don’t know what that means. Is that something I need to tell our admin?
Ok this is your Son’s registration - as you see there is no current registration - so either the troop needs to turn in the application or you need to reapply and make sure it gets to council
@DavidHill7 Did you turn in a paper application for D.? Or did you do an online registration for him?
If you did an online registration, then the troop needs to check the Application Manager at my.Scouting and find out the status. If they can’t find out the status there, then they need to check with the local council.
We can only report what we see in the official membership database. There is no current registration for Devon. You may have completed an application and paid but the registration has not been processed and entered into the membership database. If you submitted a paper application, ask your unit Key 3 (Scoutmaster, Charter Org Rep or Committee Chair) if it was turned in to the Council. If they say yes or you registered online, contact your Council office for assistance.
ETA: Looks like we’re all hitting the same notes at slightly different times. I’ll stop adding to the cacophony. :^)
So, to expand on Donovan’s and Ed’s responses, if Devon isn’t showing up as registered on the official roster at my.scouting, the points of contact would be:
- Unit leadership to verify that the application (if paper) was turned in to the council or (if digital e.g. via BeAScout) was approved by the unit leadership in my.scouting (I can’t recall if this is CC and/or COR since my CO doesn’t allow online applications).
- The council registrar to find out whether or not they believe they received the paperwork and payment.
As you’ve probably already done, I would have the proof of payment handy for any discussion with council, since they’ll likely want some sort of evidence that the payment was actually received by council (i.e. check cashed,credit card statement, etc). Similarly, I would be prepared with the name of the person that your unit has been working with at council to try to resolve the issue, since that might or might not have been the registrar (e.g. they may have been talking to District Executive, who themselves can’t directly address the issue, and may have passed it off to the registrar).
Thank you, that is what I needed to see. I appreciate the help, that explanation was helpful.
I am grateful for the help and I promise that I am not trying to be difficult. This is definitely the information I need. Simply saying “it’s not me” was not helpful in the first tesponse I received. Thank you for the guidance.
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