# Issue with Parents linking their accounts to their scout

**URL:** <https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Tags:** scoutbook, parent-accounts\
**Created:** [February 8, 2026, 10:40pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470 "2026-02-08T22:40:49Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![MatthewAffa](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@MatthewAffa](https://discussions.scouting.org/u/MatthewAffa)\
**Post date:** [February 8, 2026, 10:40pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/1 "2026-02-08T22:40:49Z")

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I have a scout and he’s registered and his parents have my.scouting accounts. We send them invites and it’s not letting them view their scout. When the open the my.scouting and sign in, it’s good. When they click the scoutbook plus app, it says they dont have permission because they are not a parent or key 3, etc.

Scout ID: 107060495  
Parent #1: 107060495  
Parent #2: 142147316

Parent #1 never got an email to join scoutbook  
Parent #2 got the email, but it’s not letting her select that she’s the Mother of the child. We tried picking guardian, denied.

We were going through weird rechartering shenanigans when the scout was added to the roster, I have a feeling something is broken about his account?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [February 8, 2026, 10:53pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/3 "2026-02-08T22:53:55Z")

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Scout ID: 107060495 @MatthewAffa is a wrong Member # - that is a DOB 1994.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [February 8, 2026, 10:56pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/4 "2026-02-08T22:56:28Z")

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Scout’s member ID number should be: 142028818

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**Author:** ![MatthewAffa](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@MatthewAffa](https://discussions.scouting.org/u/MatthewAffa)\
**Post date:** [February 9, 2026, 7:50pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/5 "2026-02-09T19:50:19Z")

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Oh I see. How can that get changed? Local Council?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [February 9, 2026, 7:58pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/6 "2026-02-09T19:58:35Z")

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@MatthewAffa That is the correct Member # Jennifer gave.  
the Father DL is already in Relationship under that MID.  
The Mothers account looks fine -  
I would talk to council

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**Author:** ![MatthewAffa](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@MatthewAffa](https://discussions.scouting.org/u/MatthewAffa)\
**Post date:** [February 9, 2026, 7:59pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/7 "2026-02-09T19:59:55Z")

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Ok copy that. Thank you for the rapid responses.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [February 9, 2026, 9:55pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/8 "2026-02-09T21:55:02Z")

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@MatthewAffa The dad does have a bunch of extra relationships that he doesn’t need. I would recommend asking the local council to remove them.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [February 16, 2026, 9:55pm UTC](https://discussions.scouting.org/t/issue-with-parents-linking-their-accounts-to-their-scout/509470/9 "2026-02-16T21:55:39Z")

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