# Issue with renewing a scout's membership

**URL:** <https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622>\
**Category:** My Scouting Tools\
**Created:** [January 23, 2025, 8:06pm UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622 "2025-01-23T20:06:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SahasranamanTirunell](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@SahasranamanTirunell](https://discussions.scouting.org/u/SahasranamanTirunell)\
**Post date:** [January 23, 2025, 8:06pm UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622/1 "2025-01-23T20:06:52Z")

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I’m the Unit Chair for Troop 204 (Briones District of GGAC) and I’m having trouble renewing the membership for member id: 140851506. I get a message that a renewal order already exists. I did not place a renewal order, so I don’t know how one can exist. It is not allowing me to make an online payment and completing the renewal order. Any ideas on how to resolve this?

Thanks,  
Sahas

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [January 23, 2025, 8:12pm UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622/2 "2025-01-23T20:12:03Z")

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@SahasranamanTirunell give your council Registrar a call - they can see more info

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [January 23, 2025, 9:43pm UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622/3 "2025-01-23T21:43:47Z")

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@SahasranamanTirunell You can also try looking in my.Scouting on the Roster page. Scroll down to “Membership Renewal Orders” and click on it. You might find it in that section.

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**Author:** ![SahasranamanTirunell](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@SahasranamanTirunell](https://discussions.scouting.org/u/SahasranamanTirunell)\
**Post date:** [January 23, 2025, 10:17pm UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622/4 "2025-01-23T22:17:17Z")

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Thank you, Jennifer. I see in the renewal order that a renewal was submitted, but I’m not able to pay for it and complete the process. Have reached out to the council for further guidance

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [January 24, 2025, 11:38am UTC](https://discussions.scouting.org/t/issue-with-renewing-a-scouts-membership/467622/5 "2025-01-24T11:38:06Z")

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@SahasranamanTirunell There’s a good chance the parent started it and stopped before completing it. They should be able to go back in and cancel it.