# Key 3 delegate and advancement chair access **URL:** \ **Category:** Internet Advancement\ **Created:** [May 29, 2020, 10:42pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227 "2020-05-29T22:42:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![LaraServenti](https://avatars.discourse-cdn.com/v4/letter/l/f17d59/32.png) [@LaraServenti](https://discussions.scouting.org/u/LaraServenti)\ **Post date:** [May 29, 2020, 10:42pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/1 "2020-05-29T22:42:58Z")
I have two issues: 1. My advancement chair and my key 3 delegate no longer have access to the site except for their own kids. 2. my merit badge counselors only have access to their own kids… All were designated weeks ago… Help! ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [May 29, 2020, 10:48pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/2 "2020-05-29T22:48:55Z")
I’ve occasionally had my K3D designation drop for no apparent reason. Have one if the Key 3 check in the Organizational Security Manager at my.scouting to see if they’re still designated. If they are designated, but don’t have access, I encountered that bug (or perhaps one that looks like it, I think) a few weeks ago. It took some banging around on the development side to get it resolved. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 29, 2020, 10:56pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/3 "2020-05-29T22:56:05Z")
Lara, Are you referring to Scoutbook or Internet Advancement? ---
**Author:** ![LaraServenti](https://avatars.discourse-cdn.com/v4/letter/l/f17d59/32.png) [@LaraServenti](https://discussions.scouting.org/u/LaraServenti)\ **Post date:** [May 30, 2020, 1:12am UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/4 "2020-05-30T01:12:08Z")
Thanks! The latter is exactly what’s happening. How do i reach the development side? ---
**Author:** ![LaraServenti](https://avatars.discourse-cdn.com/v4/letter/l/f17d59/32.png) [@LaraServenti](https://discussions.scouting.org/u/LaraServenti)\ **Post date:** [May 30, 2020, 1:13am UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/5 "2020-05-30T01:13:41Z")
Hi, Scoutbook… I am still trying to navigate through Internet Advancement… Aren’t they linked? ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 30, 2020, 1:56pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/6 "2020-05-30T13:56:53Z")
Lara, Make sure your Key 3 Delegates and Advancement Chair are listed as such in Organization Security Manager in [my.scouting.org](http://my.scouting.org). Merit Badge Counselors do not have access to anyone in Internet Advancement other than their own children. They need to record Merit Badge progress in Scoutbook. ---
**Author:** ![LaraServenti](https://avatars.discourse-cdn.com/v4/letter/l/f17d59/32.png) [@LaraServenti](https://discussions.scouting.org/u/LaraServenti)\ **Post date:** [May 31, 2020, 6:31am UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/7 "2020-05-31T06:31:20Z")
Hi, My key 3 delegates have been correctly listed for two weeks. I figure out the merit badge issue. Any idea on the key 3 delegate and advancement folks and why they don’t have access? Any ideas would be appreciated! Thanks… yours in scouting, lara ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [May 31, 2020, 10:16am UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/8 "2020-05-31T10:16:20Z")
@LaraServenti - here are who the key three are: Unit Leader - think scoutmaster, cubmaster, etc Committee Chair Charter Org Rep There can be ONLY one Unit Advancement Chair and key 3 delegate listed in [my.scouting.org](http://my.scouting.org) so I am suspecting it was not checked there but rather in [scoutbook.com](http://scoutbook.com). ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 31, 2020, 2:16pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/9 "2020-05-31T14:16:26Z")
Lara, If you Key 3 Delegates and Advancement Chair are properly set in Organization Security Manager, you will need to send an e-mail to [scoutbook.support@scouting.org](mailto:scoutbook.support@scouting.org) describing the problem. Include their names, BSA Member IDs, council and unit to [scoutbook.support@scouting.org](mailto:scoutbook.support@scouting.org). Please post the SSD that will be in the subject of one of the automated replies here. ---
**Author:** ![LaraServenti](https://avatars.discourse-cdn.com/v4/letter/l/f17d59/32.png) [@LaraServenti](https://discussions.scouting.org/u/LaraServenti)\ **Post date:** [May 31, 2020, 5:52pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/10 "2020-05-31T17:52:41Z")
Nope… I did that already through [scouting.org](http://scouting.org) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [May 31, 2020, 6:14pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/12 "2020-05-31T18:14:15Z")
@LaraServenti - is there any particular reason why you would be listed twice in a search in [scoutbook.com](http://scoutbook.com) ? Perhaps that is contributing to issues. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 7, 2020, 6:14pm UTC](https://discussions.scouting.org/t/key-3-delegate-and-advancement-chair-access/172227/13 "2020-06-07T18:14:28Z")
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