Leader unable to record advancement for Cub Scout

The Cubmaster cannot enter an advancement for a particular Cub Scout #141841024. It gives him the following error: There are user adventure requirements for given user id and version id-user id: 14435206- version id: 319. Attached is a screenshot of what the leader sees when he trying to enter advancement for that Scout.

@MichelleBaumann what is the CMs Member #?

The leader’s ID is 141107980

@MichelleBaumann you mean 7780 right?

I am sorry it is 141107780. I am sorry I mistyped it.

Update on issue, the leader was able to add other adventures for that Cub Scout. It seems that the Footsteps adventure was the culprit. he still can’t enter the date for that adventure. Let me know if you have any solutions to this issue.

OK Footsteps has been problematic before

What exactly was the CM Doing when the error happened?

He was trying to enter the date the Cub Scout earned the adventure.

I am having a similar issue, all other Arrow of Lights it worked fine (Scout ID 14703503):

@MichaelHerron1 what Adventure?

Arrow of Light - High Tech Outdoors

Thanks

Please spell out all steps to get this error

Devs are also suggesting a Hard Refresh = Refresh page + Shift key - or try an incognito window

As for my issue, is a hard refresh recommended as well? I do not know what steps my volunteer did to get the error. I assume he logged into Scout book Plus, clicked on the Cub’s name and then on the Wolf rank and then on the adventure. It might be easier for the leader to give me the date for the adventure and for me to enter it myself until you guys get the problem worked out if the refresh page shift key doesn’t work.

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