# Linking Cub Scout Accounts **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [May 28, 2024, 6:06pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308 "2024-05-28T18:06:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![JacobGillespie](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@JacobGillespie](https://discussions.scouting.org/u/JacobGillespie)\ **Post date:** [May 28, 2024, 6:06pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/1 "2024-05-28T18:06:24Z")
I am a Cubmaster and I have a scout who shows up on my roster in scoutbook, and on the roster in my.Scouting, but these are apparently not linked. When attempting to approve the scout’s adventures and awards in Scoutbook, I get a popup error that shows, “ScoutName will be skipped because his account needs to be setup with advancement sync before you can approve any of his advancement.” From the scoutbook roster for his den, it shows an error icon (yellow triangle with exclamation mark ) and the hover text shows “Not on official unit roster in my.Scouting” In his scoutbook profile, it shows the error “ScoutName has not been matched with a Scout in your Units official roster. Please check with your council.” It also shows an SB UserID for him, but no BSA Member ID. The unit roster in my.scouting does show him (with current renewal status, expiration date February 28, 2025.) In the my.scouting roster, he does have a Member ID (136736936). He is not a new scout. He has been in the pack since 2019. I was able to approve adventure requirements for him until earlier this month. How can I connect these two accounts? My council has not been able to help with this so far. I have tried the steps suggested here: [Scout Not Matched with A Scout On The Official Roster (SB) - Scoutbook Knowledge Base](https://help.scoutbook.scouting.org/knowledge-base/scout-not-matched-with-a-scout-on-the-official-roster-sb/) without any luck. ---
**Author:** ![JacobGillespie](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@JacobGillespie](https://discussions.scouting.org/u/JacobGillespie)\ **Post date:** [May 28, 2024, 6:08pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/2 "2024-05-28T18:08:35Z")
I just noticed that when I click something on his Scoutbook profile that should take me to internet advancement (e.g. Activity Log) it opens a partial profile on Scoutbook Plus where I see his rank status and adventures, but there is no personal information and an error box in the top center that says something like “Error //subscriptions” or “Error //personfile” ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2024, 6:09pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/3 "2024-05-28T18:09:56Z")
> [@JacobGillespie](#): > > In his scoutbook profile, it shows the error “ScoutName has not been matched with a Scout in your Units official roster. Please check with your council.” It also shows an SB UserID for him, but no BSA Member ID. @JacobGillespie what is the SB User #? ---
**Author:** ![JacobGillespie](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@JacobGillespie](https://discussions.scouting.org/u/JacobGillespie)\ **Post date:** [May 28, 2024, 6:11pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/4 "2024-05-28T18:11:40Z")
SB User ID 10677342 Thank you for looking. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2024, 6:11pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/5 "2024-05-28T18:11:56Z")
I found it - looks like mom messed things up ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2024, 6:18pm UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/6 "2024-05-28T18:18:56Z")
@JacobGillespie ok the Scout is cleaned up - grandmother login fixed ---
**Author:** ![JacobGillespie](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@JacobGillespie](https://discussions.scouting.org/u/JacobGillespie)\ **Post date:** [May 29, 2024, 12:53am UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/7 "2024-05-29T00:53:07Z")
Thank you very much! I’m able to approve his outstanding items now. Do you happen to know what happened and what I could or should warn parents about? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 29, 2024, 1:20am UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/8 "2024-05-29T01:20:11Z")
not 100% sure how it happened - I think she made a [my.scouting.org](http://my.scouting.org) account - and often they make for scout with parent info ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 5, 2024, 1:20am UTC](https://discussions.scouting.org/t/linking-cub-scout-accounts/426308/9 "2024-06-05T01:20:32Z")
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