# Locked out of Scoutbook **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [April 27, 2023, 12:33am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629 "2023-04-27T00:33:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![EricMantz](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@EricMantz](https://discussions.scouting.org/u/EricMantz)\ **Post date:** [April 27, 2023, 12:33am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/1 "2023-04-27T00:33:49Z")
I was prompted earlier today to use google to autofill my password to login more easily to scoutbook. Now I’ve been locked out and even the password reset doesn’t seem to be working properly. Here’s the error I’m getting upon login. Has anyone encountered this before? Any suggestions on how to fix this? ![IMG_1008](https://global.discourse-cdn.com/scouting/original/3X/5/0/50bc04cf59566d6d599ae28d7c7b48deaa9f9fb5.jpeg) ---
**Author:** ![MarkRosenkrantz](https://avatars.discourse-cdn.com/v4/letter/m/4da419/32.png) [@MarkRosenkrantz](https://discussions.scouting.org/u/MarkRosenkrantz)\ **Post date:** [April 27, 2023, 12:48am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/2 "2023-04-27T00:48:12Z")
I checked and can confirm his email is associated with his account in Scoutbook. Eric is ACM and a Scoutbook admin. I’m CM/Key3. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [April 27, 2023, 12:51am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/3 "2023-04-27T00:51:33Z")
do not use google - just log in normal ---
**Author:** ![EricMantz](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@EricMantz](https://discussions.scouting.org/u/EricMantz)\ **Post date:** [April 27, 2023, 1:02am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/4 "2023-04-27T01:02:06Z")
Do you know how to shut this feature off? ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [April 27, 2023, 1:08am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/5 "2023-04-27T01:08:35Z")
Looks like it can be disabled as described here, but not without potential impacts: > **[Use your Google Account to sign in to other apps or services - Computer -...](https://support.google.com/accounts/answer/112802)** > > You can use your Google Account to sign in to third-party apps and services. You won't have to remember individual usernames and passwords for each account. > Third-party apps and services are created ---
**Author:** ![EricMantz](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@EricMantz](https://discussions.scouting.org/u/EricMantz)\ **Post date:** [April 27, 2023, 1:26am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/6 "2023-04-27T01:26:42Z")
Thank you. I was able to disable the password feature but I’m still having difficulty logging in. It says that my account was not found although my login info allows me to reset my password. I’ll keep trying different things I guess. ---
**Author:** ![EricMantz](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@EricMantz](https://discussions.scouting.org/u/EricMantz)\ **Post date:** [April 27, 2023, 9:56am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/7 "2023-04-27T09:56:25Z")
I am now able to login through the web interface but the app for iOS still will not let me in. It says that my “account cannot be found”. Any idea what’s going on now? ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [May 4, 2023, 9:57am UTC](https://discussions.scouting.org/t/locked-out-of-scoutbook/360629/8 "2023-05-04T09:57:13Z")
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