"Locked" Recharter Issues

When trying to post recharters, I am getting an error that reads “Invalid Request. This batch is not in HOLD status. Can not post the charter.” This has happened with the last 2. Both units only needed to provide payment. I received the payment and only needed to post the recharter. The units are Pack 3050 and Troop 2415. I would appreciate any help to “unlock” these so I can proceed.

Thank you,

Melissa Ellis
Adventure West Council #062
307-237-7329

I am using a desktop with Windows 10 and using Google Chrome.
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Thank you!)