Login Error Message

Hi there, one of our scouts keeps getting an error when trying to log in. It says “invalid username and/or password. Your account is locked. Please try again in 30 minutes.” It won’t let them reset the password, telling them to contact Council. Any idea what might be going on? BSA ID: 135948430

too many failed logins - I unlocked - I would have them go to my.scouting.org and bot bottom right on log in page and reset the password

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