# Lost All Den Access in Scoutbook After Position Update (Den Leader + New Member Coordinator) **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Tags:** advancement, scoutbook, scoutbook-plus\ **Created:** [November 7, 2025, 9:41pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268 "2025-11-07T21:41:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BrookeStevens](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@BrookeStevens](https://discussions.scouting.org/u/BrookeStevens)\ **Post date:** [November 7, 2025, 9:41pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/1 "2025-11-07T21:41:53Z")
I am a den leader and have been the primary person entering Scoutbook updates for my den for the past year and a half. I was recently trained as a New Member Coordinator, and our pack leadership added that position to my record. When they updated my positions, I immediately lost all access to my den in Scoutbook Plus. I could no longer view any Scout profiles or enter advancement. Leadership went back in and confirmed that Den Leader is marked as my primary position. In both my Scoutbook profile and my My.Scouting account, I show correctly as a Den Leader. Despite that, I still have no access to any Scouts in my den. I cannot view profiles, cannot enter achievements, nothing. What steps should we take to fix this? Is there something specific that needs to be reset or re-synced in Scoutbook after adding a new role? Please help. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [November 7, 2025, 9:48pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/2 "2025-11-07T21:48:24Z")
As noted in the blue banner at the top of the forums, the permissions structure was completely reworked. Your Unit Key 3 or Key 3 Delegates (K3D) may need to reassign your permissions using the methods described in the PDF and video linked from the banner. It’s been noted in other posts that if you have a “named” den leader position (e.g. Tiger DL or Webelos DL), the system isn’t consistently assigning registered-position-based permissions, and the Key 3/K3D may need to either individually assign permissions, or move you to a “generic” DL position. The other thing that was raised as a possible issue is for DLs not assigned to a particular den. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 7, 2025, 9:50pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/3 "2025-11-07T21:50:27Z")
@BrookeStevens so is this for the Tiger Den you are having issues? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 7, 2025, 9:51pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/4 "2025-11-07T21:51:30Z")
@BrookeStevens are you trying to enter advancements with Quick Entry? there is a known issue with that. What about going into the individual scout? ---
**Author:** ![BrookeStevens](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@BrookeStevens](https://discussions.scouting.org/u/BrookeStevens)\ **Post date:** [November 7, 2025, 10:55pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/5 "2025-11-07T22:55:53Z")
Thank you. I will pass this along to the pack leadership. There weren’t any issues before they added the additional position for me, so I wasn’t sure if there was an issue with me being assigned to multiple positions. ---
**Author:** ![BrookeStevens](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@BrookeStevens](https://discussions.scouting.org/u/BrookeStevens)\ **Post date:** [November 7, 2025, 10:56pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/6 "2025-11-07T22:56:40Z")
Yes, for Tiger. But I used to be able to see the scouts in the whole pack. Now I can’t even see them. The rosters are completely empty for me. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 7, 2025, 10:58pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/7 "2025-11-07T22:58:58Z")
@BrookeStevens - in the roster at [advancements.scouting.org](http://advancements.scouting.org) there is a filter.. reset that ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 7, 2025, 11:21pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/8 "2025-11-07T23:21:53Z")
If your roster is blank, select the roster filter then click **Reset Filters**. ---
**Author:** ![BrookeStevens](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@BrookeStevens](https://discussions.scouting.org/u/BrookeStevens)\ **Post date:** [November 8, 2025, 1:13am UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/9 "2025-11-08T01:13:06Z")
Reset Filters worked! Thank you so much! ---
**Author:** ![RosalynSilvester](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@RosalynSilvester](https://discussions.scouting.org/u/RosalynSilvester)\ **Post date:** [November 8, 2025, 2:09am UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/10 "2025-11-08T02:09:06Z")
I’m having a similar issue only there isn’t even a roster tab anymore. A week ago I was having filter issues and now as the tiger den leader and den admin level i see nothing. ---
**Author:** ![RosalynSilvester](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@RosalynSilvester](https://discussions.scouting.org/u/RosalynSilvester)\ **Post date:** [November 8, 2025, 2:14am UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/11 "2025-11-08T02:14:50Z")
What if you dont see roster at all anymore. I have den leader admin and see no roster tab at all as of today. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 8, 2025, 4:40am UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/12 "2025-11-08T04:40:13Z")
What positions appear in the dropdown in the upper right? ---
**Author:** ![RosalynSilvester](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@RosalynSilvester](https://discussions.scouting.org/u/RosalynSilvester)\ **Post date:** [November 8, 2025, 12:09pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/13 "2025-11-08T12:09:33Z")
It says Den admin. Cub family Den admin I have 3 options since I have a role plus 2 scouts and the admin role is selected for what im viewing ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 8, 2025, 12:27pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/14 "2025-11-08T12:27:51Z")
@RosalynSilvester - so you do not see any menu like this when the den admin role is selected ![image](https://global.discourse-cdn.com/scouting/original/3X/2/7/27f1f2c57ff2c625480e068de70e001f909bf648.png) ---
**Author:** ![RosalynSilvester](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@RosalynSilvester](https://discussions.scouting.org/u/RosalynSilvester)\ **Post date:** [November 8, 2025, 1:04pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/15 "2025-11-08T13:04:39Z")
![Screenshot_20251107_210114_Samsung Internet](https://global.discourse-cdn.com/scouting/original/3X/7/5/75f7e2651a1ad448fc897de146439c0617c40275.jpeg)correct it no longer shows roster when i go the menu there ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 8, 2025, 1:36pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/16 "2025-11-08T13:36:55Z")
It sounds like you don’t have a registered position. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [November 8, 2025, 7:50pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/17 "2025-11-08T19:50:40Z")
@RosalynSilvester I see you are registered as a Lion Den Leader. There have been issues with the “named” den leader positions. Ask a Key 3 member to change your registered position to Den Leader. This should fix your access issue, though you may have to wait until the next day for the change to take effect. ---
**Author:** ![RosalynSilvester](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@RosalynSilvester](https://discussions.scouting.org/u/RosalynSilvester)\ **Post date:** [November 8, 2025, 8:11pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/18 "2025-11-08T20:11:18Z")
I had access last week and have had it for over a year so it’s weird that it would just disappear but I will ask others in leadership to take a look. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 8, 2025, 8:41pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/19 "2025-11-08T20:41:17Z")
@RosalynSilvester - you need to ask the key 3 of the unit to review the new permissions and do what Ed has suggested ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [November 9, 2025, 8:41pm UTC](https://discussions.scouting.org/t/lost-all-den-access-in-scoutbook-after-position-update-den-leader-new-member-coordinator/508268/20 "2025-11-09T20:41:21Z")
Closed on November 9, 2025, 8:41pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.