Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
We have a Merit Badge Counselor that had multiple ScoutBook accounts, causing the Changeyouremail error. In clearing that we have managed to create what appears to be a Zombie ScoutBook record. When use VST to search ScoutBook for the Zombie UserID it does not return any record. Yet when we use ScoutBook’s “Download the current mbcdetails.csv file”, she shows up twice. Once with the correct UID and her Badges, and once with the old UID and no badges. Both entries link to the same BSA MID. The second UID does not seem to exist in ScoutBook proper. When I searcch for it, I get nothing back. So how can we get ScoutBook to finishup the removal of this Zombie UID?
BSA MID: 134610339 - current MBC registration
SB UID: 2395993 - has Badge Listings We want to keep this one.
SB UID: 10256092 - Zombie UID, with no badges. I believe this was once the duplicate entry that caused the ChangeYourEmail. It appears it was not fully removed from ScoutBook when it was merged into her current SB UID.
We would like the 10256092 UID to be deleted. I am concerned that this Zombie SB UID will cause problems. Any help would be appreciated.
She has two ScoutBook UID’s tied to the same BSA MID. I can select and see the duplicate UID, but when I try to mege it, I get the error, “Failed to merge SB users. User belongs to a different council.” error. However both UIDs are tied to the same BSA MID. Also, the second UID does not show a My.Scouting Account ID.
BSA MID: 135204272
Good ScoutBook UID: 2085411 (last login 5/3/19) good email. Badges
Duplicate ScoutBook UID: 11251434 - (never logged in) Changeyouremail. no badges
If I can get this cleaned up, it means that we will have repaired all of our counselors that had the “changeyouremail” error.
I have noticed sometimes when I search for users in ScoutBook, I find two identical entries for the same user, except one is in my Council, and the other lists “NoCouncil”. From what I can tell by looking at the selection screen, both records are identical except for the Council/NoCouncil. And of course, since they are not in my council, I cannot see their detailed records.