MBC needs sync

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

Last week I posted an issue about Scoutbook Plus not loading my merit badges or counseled youth. A member of SUAC did a sync, which worked. There were some problems with my myscouting account, which have since resolved. However, I am needing another sync. SA ID #12666760/Richelle Mitchem.

Thank you so much for all you do!

2

@RichelleMitchem What specific problem are you having?

3

Scoutbook Plus is not loading my merit badges or counseled youth. I have double checked my status as an MBC, cleared my cache multiple times, made sure all browsers are updated, and tried different servers.

4

It’s now up and running! Thank you so much!

5

Well, everything was fixed for a few days, but I am now having the same issue - Scoutbook Plus not loading may merit badges or counseled youth. I have double checked my status as an MBC, cleared my caches multiple times, amde sure all browsers are updated, and tried different servers, including the mobile app.

6

@RichelleMitchem you sure you were under the MBC profile at top right and not the parent profile?

7

NOTE: Mobile app would never work for this. It is only for Scouts and the Parents of those scouts

8

Yes
@DonovanMcNeil
@JenniferOlinger

9

@RichelleMitchem - the mbc dashboard has no merit badges or scouts is that what you are stating

10

Yes. My council corrected the issue with my merit badges early last week, SUAC did a sync and everything was back up and running until this morning.

11

@RichelleMitchem there is some issue with your account - Scouting America IT does not release schedules. Watch the Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of the fix.

12

Thank you for the information! Is it possible to perform a sync again, just to get things back up and running temporarily? It may not work, but I’d like to try. I appreciate your help.

13

@RichelleMitchem no it needs to stay in the status that the Developers found whatever issue to resolve it

14

@RichelleMitchem try logging all the way out of all Scouting platforms, then log back in

15

So far, the problem is still occurring.

16

@RichelleMitchem try a Shift + Refresh of page. There was a deep database issue that was resolved.

17

That worked! Thank you so much for your help and patience.

18

@DonovanMcNeil Well, it worked until I had to log out for awhile and then log back in. Connections are gone.

19

@RichelleMitchem - what browser are you using? Perhaps try an incognito session

20

@RichelleMitchem yes it is starting to sound more and more like your computer