There is a SM in our District who has completed HWT under a duplicate MID (13006125), while most of his training is under his Primary MID (104907925). Our local council said the training records should now be merged, but that has not happened. While the chatbot, Betty, was still working, I was able to verify that he had completed HWT under the duplicate ID, but those training records are still not merged months later. Any suggestions?
User can change the primary MID on Manage MID for 24 hours then change it back to try to force a sync. If the MID was already there before the training it would not have synced
@BrentRichards Setting the MID with the training as primary is what triggers the training to get copied over. The user should not log in to Scoutbook (legacy) or Scoutbook Plus while this other MID is set as primary, though, or he might create a duplicate Scoutbook account.
