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Merge Account

I’m looking to merge two duplicate accounts in Scoutbook.

The Primary Account should be:
BSA Member ID # 135041017, UserID 1939483

Please merge Member ID # 137328900, UserID 9918595.

Thank you!

You have this backwards @Casey 137328900 has the current registration - they are merged

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Great! Thanks for fixing and letting me know which is which. The parents gave me the 017 as the primary… not even sure they were aware the other existed.

@DonovanMcNeil - can you delete the duplicate “mom” on the 137328900 account? It’s the one that has changeyouremail@scoutbook.com.

@Casey that is done for you

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Is there anyway for you to merge these 2 accounts. I have a den leader that can’t access his den:
Merge into 135599405
from ID with the training : 13009902

Thank you so much

@WendyMinor-Finch this is fixed 9902 is the one you want to keep

Can you help me fix an account?

I can’t change the email on the account to the write one because there already exists an account for that email. The account I want to keep is BSA: 136249141 and the one I want to get rid of is User Id: 9998704

@SarahThompson4 This should be fixed now. This user should log in with his my.scouting username and password.

Please have the user double-check his e-mail at my.scouting and in Scoutbook.

Can you help me merge two accounts? Parent Kim Martin has bsa number 13086579. Kimberly Martin den leader has BSA number 136449805 assigned to her. I don’t remember this problem last year, so maybe it happened with recharter.
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@DawnCarlisle this is all fixed

Email address needs a o (letter) not a 0 (number), please

never mind, she got it! thank you so much!