# Merge scout with unregistered account **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 24, 2023, 9:23pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147 "2023-09-24T21:23:50Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![GoodloeWhite](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/goodloewhite/32/7052_2.png) [@GoodloeWhite](https://discussions.scouting.org/u/GoodloeWhite)\ **Post date:** [September 24, 2023, 9:23pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/1 "2023-09-24T21:23:50Z")
It took a long time to get a scout registered, and I needed to add him to our email list. I created an account for him and his parents. Now the scout was registered (SB User ID: 8869904; BSA Member ID:135678330) but there are duplicate records in scoutbook (SB User ID: 13336918). Can you merge these records? What is the best way to get a scout started while registration takes place? Thank you! ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2023, 9:38pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/2 "2023-09-24T21:38:54Z")
The best way is to ONLY do online registration - that is fixed - if you are making accounts for scouts with paper applications - make the account using the paper app so everything matches so they meet up ---
**Author:** ![GoodloeWhite](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/goodloewhite/32/7052_2.png) [@GoodloeWhite](https://discussions.scouting.org/u/GoodloeWhite)\ **Post date:** [September 24, 2023, 10:09pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/3 "2023-09-24T22:09:15Z")
Unfortunately online registration didn’t work and the council suggested a paper app. The family tried for weeks to get the online version to work. Thank you for merging them in scoutbook. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [September 24, 2023, 10:13pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/4 "2023-09-24T22:13:27Z")
@GoodloeWhite I think the reason the online registration didn’t work is because a parent created a my.scouting account for the Scout – not the parent. ---
**Author:** ![GoodloeWhite](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/goodloewhite/32/7052_2.png) [@GoodloeWhite](https://discussions.scouting.org/u/GoodloeWhite)\ **Post date:** [September 24, 2023, 10:24pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/5 "2023-09-24T22:24:12Z")
Thank you. They were certainly confused. ---
**Author:** ![GoodloeWhite](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/goodloewhite/32/7052_2.png) [@GoodloeWhite](https://discussions.scouting.org/u/GoodloeWhite)\ **Post date:** [September 24, 2023, 10:25pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/6 "2023-09-24T22:25:53Z")
Can we also merge the duplicate parent accounts? The old account is 140504986. The account the mother is using is 140498589 . Thank you! ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 1, 2023, 10:26pm UTC](https://discussions.scouting.org/t/merge-scout-with-unregistered-account/379147/7 "2023-10-01T22:26:03Z")
Closed on October 1, 2023, 10:26pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.