# Merging Accounts and the Member Care Contact Center **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 1, 2020, 3:24pm UTC](https://discussions.scouting.org/t/merging-accounts-and-the-member-care-contact-center/180111 "2020-09-01T15:24:39Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 7, 2020, 6:29am UTC](https://discussions.scouting.org/t/merging-accounts-and-the-member-care-contact-center/180111/10 "2020-09-07T06:29:35Z")
There was a yellow notice at the top of Scoutbook logins to this effect starting a week or so back. There is a similar announcement here: > [@Transitioning Member Care to Serve and Support BSA Council Staff](https://discussions.scouting.org/t/transitioning-member-care-to-serve-and-support-bsa-council-staff/178904): > > From Scouting Wire August 26, 2020 As the national organization continues to prioritize and focus our services, we have made the difficult decision to streamline certain services at the National Service Center to best position the organization and the Scouting movement for the future. Beginning September 1, 2020, the Member Care Contact Center will no longer directly serve volunteers and will shift to exclusively serving council employees so that they can address local volunteer needs. As a r… Someone else got an auto-response from [scoutbook.support@scouting.org](mailto:scoutbook.support@scouting.org) (I forget which thread I saw it in) indicating that support was exclusively via the councils now for anything that SUAC or the other volunteers on this discussion group couldn’t assist with. **ETA:** Found it. [No ScoutBook Support - How do we resolve duplicate ScoutNet numbers?](https://discussions.scouting.org/t/no-scoutbook-support-how-do-we-resolve-duplicate-scoutnet-numbers/180469) --- _[View the full topic](https://discussions.scouting.org/t/merging-accounts-and-the-member-care-contact-center/180111)._