# Merging Two Scoutbook Accounts - NOT BSA Accounts **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 18, 2020, 2:51pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159 "2020-09-18T14:51:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AmandaJones](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AmandaJones](https://discussions.scouting.org/u/AmandaJones)\ **Post date:** [September 18, 2020, 2:51pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/1 "2020-09-18T14:51:54Z")
My son transferred from transatlantic counil to Sam Houston. He now has two BSA Id’s. Scoutbook used to merge accounts when this sort of thing happened. Now they don’t as of Sept 1, 2020. They said to contact council which I did. They have NO CLUE how to do this. So now what do I do??? Any ideas??? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 2:55pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/2 "2020-09-18T14:55:59Z")
If you just wait for the Application with transatlantic to go through all advancements will flow to your son’s new BSA # and Scoutbook account - if your son has been invited to Scoutbook so he can sign in himself the SUAC can help you with that ---
**Author:** ![AmandaJones](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AmandaJones](https://discussions.scouting.org/u/AmandaJones)\ **Post date:** [September 18, 2020, 3:24pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/3 "2020-09-18T15:24:51Z")
I don’t understand. I can still see his account in Transatlantic. All his records are there. When looking at his account in Sam Houston. Nothing is there. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:25pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/4 "2020-09-18T15:25:46Z")
OK sorry read it backwards - has the Sam Houston Application been processed yet? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:29pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/5 "2020-09-18T15:29:43Z")
let me finish some work and I will direct message you to take a look at the accounts ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 3:37pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/6 "2020-09-18T15:37:00Z")
Donovan, I’m also viewing. I have two Cubs that came from out of state. One transferred in without any problems (Scoutbook synched and everything), but one is still having an error. His old Scoutbook info came into my unit but it says that he is not matched to a Scout on my unit roster. I suspect it is because of two BSA IDs. My council registrar has no idea and cannot fix it. Any ideas? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:38pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/7 "2020-09-18T15:38:20Z")
@MichaelAcosta have admin go to Scouts membership \> unapprove and save \> then go back in and approve again ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 3:41pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/8 "2020-09-18T15:41:04Z")
Im a unit Scoutbook admin. What do you mean “unapprove and save”…I’m in the Scout’s membership section and do not see that option. ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 3:42pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/9 "2020-09-18T15:42:58Z")
… Please do not post scout names ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:43pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/10 "2020-09-18T15:43:57Z")
You are in Profile - click the membership tab ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 3:46pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/11 "2020-09-18T15:46:20Z")
I’m here, screenshot trimmed out to not show names… ![OS1](https://global.discourse-cdn.com/scouting/original/2X/4/432ecd1e037eee973b82b2b2fc8aa128820c084e.jpeg) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:47pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/12 "2020-09-18T15:47:50Z")
click the webelos member and do as stated above ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 3:48pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/13 "2020-09-18T15:48:59Z")
OK @AmandaJones - I am freer now - I am sending you a direct message to get info - look at avatar in top right corner to see it ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 3:50pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/14 "2020-09-18T15:50:23Z")
Of course, this happens…I’ll be back on when it is hopefully fixed. ![OS2](https://global.discourse-cdn.com/scouting/original/2X/2/24a1f4e0a546b375bb473aa9a39917d23eda334b.jpeg) ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 4:24pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/15 "2020-09-18T16:24:22Z")
BTW, sorry @AmandaJones, I didn’t mean to hijack Mr. McNeil…thought y’all had a pause in your troubleshooting! ---
**Author:** ![AmandaJones](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AmandaJones](https://discussions.scouting.org/u/AmandaJones)\ **Post date:** [September 18, 2020, 5:13pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/16 "2020-09-18T17:13:55Z")
Yes, Sam houston has processed his application. He has a new id number in SHAC ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 18, 2020, 5:15pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/17 "2020-09-18T17:15:18Z")
@AmandaJones see the direct message in top right avatar on screen - it will be a green circle number ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [September 18, 2020, 5:18pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/18 "2020-09-18T17:18:36Z")
@MichaelAcosta Click on the Scout’s current membership with your pack, uncheck the box next to “Position Approved”, then Update. Then click on it again, check the box next to “Position Approved”, and Update. ---
**Author:** ![MichaelAcosta](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MichaelAcosta](https://discussions.scouting.org/u/MichaelAcosta)\ **Post date:** [September 18, 2020, 5:27pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/19 "2020-09-18T17:27:29Z")
Will give it a shot in a bit. For now, still getting this error when I click “Update” after unchecking "position approved. ![OS2](https://global.discourse-cdn.com/scouting/original/2X/2/24a1f4e0a546b375bb473aa9a39917d23eda334b.jpeg) ---
**Author:** ![JGalle](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/jgalle/32/10169_2.png) [@JGalle](https://discussions.scouting.org/u/JGalle)\ **Post date:** [September 18, 2020, 6:02pm UTC](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159/20 "2020-09-18T18:02:38Z")
We have two Scouts with this same issue and multiple adult Scouters. I’d love to learn how to solve this once and for all. [Next page](https://discussions.scouting.org/t/merging-two-scoutbook-accounts-not-bsa-accounts/184159.md?page=2)