# Missing cubs on scoutbook **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [March 31, 2021, 10:37pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283 "2021-03-31T22:37:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TeresaEstes](https://avatars.discourse-cdn.com/v4/letter/t/df705f/32.png) [@TeresaEstes](https://discussions.scouting.org/u/TeresaEstes)\ **Post date:** [March 31, 2021, 10:37pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/1 "2021-03-31T22:37:22Z")
I have 4 webelos cubs that have disappeared from my Scoutbook acct., can you help Pack 0005 in Corning, CA #134950689 #135167669 #135298230 #135970360 ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 31, 2021, 10:40pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/2 "2021-03-31T22:40:13Z")
As a first pass, have you or one of your unit Key 3 (CM, CC, COR) verified that the scouts are on your official roster at [my.scouting.org](http://my.scouting.org)? If they are not on your official roster there, then those scouts won’t appear in the Scoutbook roster. To resolve that issue, you would need to contact your council registrar to find out what happened with their registrations. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 31, 2021, 11:35pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/3 "2021-03-31T23:35:10Z")
This should be fixed for you now. ---
**Author:** ![DanielWilliams1](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@DanielWilliams1](https://discussions.scouting.org/u/DanielWilliams1)\ **Post date:** [April 1, 2021, 12:27am UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/4 "2021-04-01T00:27:25Z")
Tonight this happened to just 1 of my webelo’s. he was there this afternoon and now gone. I have checked the my.scouting roster and his membership is still current. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [April 1, 2021, 1:58am UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/5 "2021-04-01T01:58:46Z")
@danielwilliams1 If you post the Scout’s BSA member number or Scoutbook userID, we can take a look. ---
**Author:** ![DanielWilliams1](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@DanielWilliams1](https://discussions.scouting.org/u/DanielWilliams1)\ **Post date:** [April 1, 2021, 10:20am UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/6 "2021-04-01T10:20:33Z")
Pack 88 Susquehanna Council 137145794 ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [April 1, 2021, 1:41pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/7 "2021-04-01T13:41:57Z")
Daniel, According to the data I can see in the DB, you added an end date to the Scout’s membership. Because it appears that your pack’s recharter has not been posted, I can’t bring the Scout back into the unit as my tools only work when a Scout is not in the registration grace period. Your pack’s treasurer is still connected to the Scout with full control and could go to the Scout’s membership page, select the ended membership and remove the end date. After clicking Update, go back into the membership, set the Approved check box and click update again. ---
**Author:** ![DanielWilliams1](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@DanielWilliams1](https://discussions.scouting.org/u/DanielWilliams1)\ **Post date:** [April 1, 2021, 2:55pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/8 "2021-04-01T14:55:12Z")
Thank you for the help! we have him back on. Still not sure how the end date got in there. but at least we know how to fix it. thank you again for the advice! ---
**Author:** ![TeresaEstes](https://avatars.discourse-cdn.com/v4/letter/t/df705f/32.png) [@TeresaEstes](https://discussions.scouting.org/u/TeresaEstes)\ **Post date:** [April 1, 2021, 4:26pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/9 "2021-04-01T16:26:19Z")
Thanks, they’re back on. ---
**Author:** ![SeanS](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/seans/32/3591_2.png) [@SeanS](https://discussions.scouting.org/u/SeanS)\ **Post date:** [April 2, 2021, 3:54am UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/10 "2021-04-02T03:54:18Z")
I just logged in to work on Advancement and have 17 of my Cubs that are gone from my roster in Scoutbook. I have verified that they show up in my.Scouting. Pack 13, Circle 10 Council Here is the list of BSA numbers that vanished. Any help would be greatly appreciated. 13673599 136447698 13685598 134988087 136717027 13370829 135315897 13699933 136716927 13502708 13677568 133473384 135574015 135167647 136545487 13389033 13389046 ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [April 2, 2021, 3:37pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/11 "2021-04-02T15:37:23Z")
Maybe you should add your ID so that the SUAC can confirm that you don’t have two Scoutbook accounts (for various reasons) and they are there, but you can’t see them. ---
**Author:** ![SeanS](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/seans/32/3591_2.png) [@SeanS](https://discussions.scouting.org/u/SeanS)\ **Post date:** [April 2, 2021, 3:48pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/12 "2021-04-02T15:48:43Z")
Sure, but these scouts where visible with no problems since February (when the unit was created and the scouts were transferred in) and for several years prior to that in the previous unit. Here are my IDs: Scoutbook UserID: 1086468 (Primary) BSA#: 134838566 ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 2, 2021, 4:04pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/13 "2021-04-02T16:04:52Z")
@SeanS I do see a couple duplicate scoutbook accounts for you that look like they have invalid email addresses. They end in .org1 and .ort. Any concerns if I delete those? I’ll keep looking at the bigger issue. ---
**Author:** ![SeanS](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/seans/32/3591_2.png) [@SeanS](https://discussions.scouting.org/u/SeanS)\ **Post date:** [April 2, 2021, 4:08pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/14 "2021-04-02T16:08:13Z")
Based on past experiences, I ALWAYS have concerns when there are duplicate Scoutbook accounts! 😂 Before deletion, I’d be curious when they were created. If they are really old, then it likely isn’t a problem to delete. If they are recent then something strange is happening and don’t want to cause any ripple effects. Happy to jump to DM if needed or even have a call. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 2, 2021, 4:12pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/15 "2021-04-02T16:12:59Z")
Were these scouts all transfers from Pack 12 to Pack 13? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 2, 2021, 4:14pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/16 "2021-04-02T16:14:44Z")
> [@SeanS](#): > > Before deletion, I’d be curious when they were created. If they are really old, then it likely isn’t a problem to delete. They were created in 2016 and 2018. It’s likely an artifact of you changing councils. ---
**Author:** ![SeanS](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/seans/32/3591_2.png) [@SeanS](https://discussions.scouting.org/u/SeanS)\ **Post date:** [April 2, 2021, 4:24pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/17 "2021-04-02T16:24:31Z")
Yes, these were all transfers from Pack 12 to Pack 13 ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 2, 2021, 4:24pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/18 "2021-04-02T16:24:55Z")
Another note on those. Neither have a member number, and you had never logged into either (probably because of the incorrect email). ---
**Author:** ![SeanS](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/seans/32/3591_2.png) [@SeanS](https://discussions.scouting.org/u/SeanS)\ **Post date:** [April 2, 2021, 4:25pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/19 "2021-04-02T16:25:36Z")
Then those can likely be safely deleted. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [April 2, 2021, 4:26pm UTC](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283/20 "2021-04-02T16:26:33Z")
> [@SeanS](#): > > Yes, these were all transfers from Pack 12 to Pack 13 Do any of the transfers still show up, or are they all gone? [Next page](https://discussions.scouting.org/t/missing-cubs-on-scoutbook/232283.md?page=2)