We are a dual register Venturer/Troop. A particular Venturer received his Eagle in November 2017 with 37 merit badges and the Eagle Palm award Bronze, Gold, and Silver. These were verified by the Council; however, we were not able to see these awards show in his approved profile on the new Internet Advancement 2.0. However, we are able to see/review other Palms awards from other dual Venturer/Troop in our Crew.
Is there a reason why this particular Venturer doesn’t have these awards on his profile anymore? (He just turned 18 this October)