# Missing Scout profile in ScoutBook **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [November 9, 2023, 11:50pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949 "2023-11-09T23:50:51Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [November 9, 2023, 11:50pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/1 "2023-11-09T23:50:51Z")
Hi there! We have a new scout who transferred from another troop, but the only profile that is showing up for him in ScoutBook is his old cub scout profile, so all his scout activity is lost. Can someone please try and find another profile for the scout with BSA ID: 140645586 and merge the 2 accounts so his scout advancements show up in SB? Thanks, Tanya ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 10, 2023, 12:19am UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/2 "2023-11-10T00:19:39Z")
@TanyaSteinhofer I think I might have found the council, but the date of birth is slightly different. What council is the Scout coming from? And is this a transfer or a multiple registration? ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [November 10, 2023, 7:03pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/3 "2023-11-10T19:03:06Z")
Hi Jennifer! The scout is transferring from Troop 237 in Orinda, CA. His mom sees 2 profiles for him in Scoutbook. One is BSA ID: 140645586 (good one). The other is BSA ID: 132449500. Can you please merge the two, keeping the first one? Thanks, Tanya ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [November 10, 2023, 7:07pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/4 "2023-11-10T19:07:01Z")
And his correct birthday is (_removed by Moderator_). Please make sure that is the one in the profile that remains. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 10, 2023, 9:14pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/5 "2023-11-10T21:14:27Z")
@TanyaSteinhofer Thank you for the Scout’s BSA member numbers. The Scout’s DOB is the same, but they used a nickname when they registered the Scout as a Tiger. That’s why he got a new BSA member number. I will work on merging the Scout’s Scoutbook accounts. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 10, 2023, 9:20pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/6 "2023-11-10T21:20:36Z")
@TanyaSteinhofer I have merged the Scout’s Scoutbook accounts. A unit Admin will need to go in and add the Scout’s nickname / preferred name in Internet Advancement. ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [November 10, 2023, 9:42pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/7 "2023-11-10T21:42:06Z")
Thank you! What nickname did they use? ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 10, 2023, 9:50pm UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/8 "2023-11-10T21:50:43Z")
@TanyaSteinhofer Trey ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 11, 2023, 4:38am UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/9 "2023-11-11T04:38:47Z")
@TanyaSteinhofer Sorry, there was a third BSA member ID number and Scoutbook account. I have merged the Scoutbook accounts. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [November 18, 2023, 4:39am UTC](https://discussions.scouting.org/t/missing-scout-profile-in-scoutbook/387949/10 "2023-11-18T04:39:17Z")
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