# My scout Can login to my.scouting but cannot access scoutbook to see their advancement etc **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [March 5, 2024, 12:04am UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066 "2024-03-05T00:04:07Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 5, 2024, 12:04am UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/1 "2024-03-05T00:04:07Z")
When they try to login to Scoutbook, they get a message: You are not setup for BSA single sign on so your use of scoutbook is limited. all users who have not set up sso by Feb 1 2019 will no longer be able to use scoutbook. set up is easy. just go to scoutbook/my account page and click on link set up sso. When they go to my account, there is no set up sso link. also so note: They seem to have two accounts (with different ID numbers) One is listed as primary (which seems to match up with what I see, as leader) I have tried everything I can think of. please advise (I read similar posts and nothing was helpful) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 5, 2024, 12:11am UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/2 "2024-03-05T00:11:16Z")
Post the BSA # (no names) and it can be looked at - most likely they created a false account ---
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 6, 2024, 3:14pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/3 "2024-03-06T15:14:55Z")
1. (they do accidentally have a second account, but this number correlates to what I have, as a leader, on my troop dashboard, connected to their advancement etc ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 6, 2024, 3:31pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/4 "2024-03-06T15:31:55Z")
@HeatherCornelius please try posting again ---
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 6, 2024, 4:48pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/5 "2024-03-06T16:48:39Z")
136154891 sorry. didn’t realize it wasn’t complete ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 6, 2024, 5:13pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/6 "2024-03-06T17:13:07Z")
they logged in 2 days ago??? ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 6, 2024, 5:35pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/7 "2024-03-06T17:35:21Z")
@HeatherCornelius Could you ask the Scout to try again? Try logging in at my.Scouting first, then Scoutbook using the same credentials (username and password). Last login was 2 days ago. ---
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 6, 2024, 6:39pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/8 "2024-03-06T18:39:13Z")
they logged into my.scouting but could not get into scoutbook ---
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 6, 2024, 6:43pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/9 "2024-03-06T18:43:56Z")
so weird! Success!! We’ve tried and tried. don’t know what changed! Thank you for your help ---
**Author:** ![HeatherCornelius](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@HeatherCornelius](https://discussions.scouting.org/u/HeatherCornelius)\ **Post date:** [March 6, 2024, 6:44pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/10 "2024-03-06T18:44:20Z")
weirdly, it’s fixed. we don’t know how, but all good. Thanks a milion ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [March 7, 2024, 6:44pm UTC](https://discussions.scouting.org/t/my-scout-can-login-to-my-scouting-but-cannot-access-scoutbook-to-see-their-advancement-etc/411066/11 "2024-03-07T18:44:42Z")
Closed on March 7, 2024, 6:44pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.