My.scouting - Discrepancy on Payment Receipt and Downloaded Invoice for Online Applications

My Scouting Tools
1

With online applications, our pack and troop will often use the “Download Invoice” pdf to send out to our unit Treasurer and to the applicant’s family to reflect that payments were received. This has worked fine for years; however, sometime in July or August of 2024, the “Download Invoice” pdf stopped reflecting that payments were actually made. From within Application Manager, the initial “View Invoice” pop-up still works fine, and actually reflects the payment. However, that pop-up box has never shown the name of the applicant (only the application ID), so our units then click on “Download Invoice” inside of that pop-up box, to pull up a pdf which shows the name of the applicant, and historically it also accurately reflected that payment was made. I also happen to be a District Commissioner, so I’m able to view a pretty big sample size to see that the “Download Invoice” pdf has not worked properly for ANY of our district’s online apps for the last two months.

I have tried accessing this with multiple desktops and mobile, multiple operating systems, and multiple browsers (mostly Chrome and Firefox). I have also tried clearing the cache. I can continue to pull up older applications (prior to July 2024), where the “Download Invoice” works perfectly. I don’t have access to any July applications, so I’m not sure if this problem first began in July or August.
Examples:

  • 9/30/24 application for which this was a problem: BSA Member ID: 141258372, Michigan Crossroads Council (this is just an example, but this has been an issue for over 90 applications in our district alone, so I assume it might be a glitch Nationally)
  • 6/05/24 application prior to the problem occurring: BSA Member ID: 140947436, Michigan Crossroads Council
    I reached out to our council, who then redirected this to National, and the response was that it is simply an issue of the system taking 24 hours to process. This is absolutely NOT the issue (some of these applications are from more than a month ago, well beyond a 24 hour processing delay). I’d be happy to send screenshots for the above examples and more, but I didn’t want to do that on the public forum.

Thanks for your help

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@BrentRichards - your council would need to open a member care ticket for the issue.

3

As I mentioned in the message above, our council did reach out to National, and the response was not correctly addressing the issue. That is why I turned to this forum. Any other suggestions?

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@BrentRichards - your council needs to submit a member care ticket…as there is nobody here that can assist.

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@BrentRichards

Other than “how do I” type questions, there is not much we can do to help with my.scouting.org issues. All problems with the system need to be submitted by Councils as a Member Care ticket. This is the process the my.scouting.org team has dictated. They do not monitor the forums nor take input from the SUAC or other volunteers.