# My.scouting.org Position Manager - Unable to remove users **URL:** \ **Category:** My Scouting Tools\ **Created:** [October 7, 2024, 3:29pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730 "2024-10-07T15:29:51Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![\_cranium](https://avatars.discourse-cdn.com/v4/letter/_/7ba0ec/32.png) [@\_cranium](https://discussions.scouting.org/u/_cranium)\ **Post date:** [October 7, 2024, 3:29pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/1 "2024-10-07T15:29:51Z")
Hi, We have a few users who are stuck in Position manager both in the registered roles and functional roles. I am Cubmaster and I’ve also had our COR Delegate attempt to change but we have not had success. There are a few quirks so i’ll list them individually. 1. Functional Roles - 2 COR and CC are getting auto listed as Key 3 Delegates, which are unnecessary and block our ability to add other Key 3 delegates - Last Years Registration Inquiry cannot be removed. we get “NOT FOUND” at the top of the screen when attempting. 1. Registered Roles - A Den Leader from last year cannot be removed - Last years CC cannot be removed - Last years COR cannot be removed from Executive Officer so that new COR can be listed I wanted to list this out and see if there are any issues to note before dropping in BSA IDs which i can do if thats the right step. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 7, 2024, 3:31pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/2 "2024-10-07T15:31:24Z")
@_cranium Registered Roles are more complex and should be talked to council about ---
**Author:** ![\_cranium](https://avatars.discourse-cdn.com/v4/letter/_/7ba0ec/32.png) [@\_cranium](https://discussions.scouting.org/u/_cranium)\ **Post date:** [October 7, 2024, 5:46pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/3 "2024-10-07T17:46:22Z")
Will reach out to council for registered postions, are you able to offer advice on the functional roles issues? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 7, 2024, 6:07pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/4 "2024-10-07T18:07:29Z")
It is hard to say without seeing the behavior - but council should be able to help there as well - issue with Registered is the person is paid and BSA has to honor the tenure - so some councils have ghost units to add them to ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [October 7, 2024, 11:15pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/5 "2024-10-07T23:15:41Z")
> [@\_cranium](#): > > A Den Leader from last year cannot be removed Have you tried to move them to Unit Scouter Reserve? That has usually been the place I put no longer active people until they expire. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [October 7, 2024, 11:41pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/6 "2024-10-07T23:41:09Z")
Right. You can’t use the Position Manager to end registrations, but you can move them to Unit Scouter Reserve until their registration expires. ---
**Author:** ![mitchelr](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/mitchelr/32/12226_2.png) [@mitchelr](https://discussions.scouting.org/u/mitchelr)\ **Post date:** [November 17, 2024, 10:29pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/7 "2024-11-17T22:29:47Z")
I have something similar. We moved someone from Assistant Scoutmaster to Committee Member, but they are stuck in both places under Position Manager. They are also now stuck as Committee Member and Unit Scouter Reserve. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 17, 2024, 10:36pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/8 "2024-11-17T22:36:17Z")
@mitchelr If you want us to take a look, please provide the BSA member ID numbers. (No names, please) ---
**Author:** ![mitchelr](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/mitchelr/32/12226_2.png) [@mitchelr](https://discussions.scouting.org/u/mitchelr)\ **Post date:** [November 17, 2024, 11:21pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/9 "2024-11-17T23:21:51Z")
Leader A - BSA ID: 136063954 Leader B - BSA ID: 14613463 ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 17, 2024, 11:29pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/10 "2024-11-17T23:29:49Z")
@mitchelr Was the change just made today? ---
**Author:** ![mitchelr](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/mitchelr/32/12226_2.png) [@mitchelr](https://discussions.scouting.org/u/mitchelr)\ **Post date:** [November 18, 2024, 11:43pm UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/11 "2024-11-18T23:43:48Z")
I don’t recall, but Unit Scouter Reserve should trump any other roles as you can’t be registered as that and another position. ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [November 19, 2024, 12:41am UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/12 "2024-11-19T00:41:25Z")
Well, you can’t register in two positions, but based on some timing the system allows grace periods where it actually does appear you are holding two conflicting roles. So, the timing, if someone can recall, could be helpful in troubleshooting. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 19, 2024, 2:18am UTC](https://discussions.scouting.org/t/my-scouting-org-position-manager-unable-to-remove-users/451730/13 "2024-11-19T02:18:18Z")
@mitchelr It looks like they are still stuck there today. I recommend contacting your local council and see if they can end one of the positions. If they can’t, ask them to submit a help ticket on your behalf.