# New leader can’t login to scoutbook **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [January 28, 2025, 1:43am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968 "2025-01-28T01:43:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![MarkSchneider1](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@MarkSchneider1](https://discussions.scouting.org/u/MarkSchneider1)\ **Post date:** [January 28, 2025, 1:43am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/1 "2025-01-28T01:43:17Z")
Have a new leader that can’t get into scoutbook. When put in credentials it says it does not recognize her. When does forgot password it says secret question is invalid. How can I get her in? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 28, 2025, 1:45am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/2 "2025-01-28T01:45:56Z")
@MarkSchneider1 has she done YPT? she should sign in the same way as there. Post BSA # (no names) if that does not work. ---
**Author:** ![MarkSchneider1](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@MarkSchneider1](https://discussions.scouting.org/u/MarkSchneider1)\ **Post date:** [January 28, 2025, 2:13am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/3 "2025-01-28T02:13:25Z")
She has completed YPT and is listed as a leader on the roster. BSA member ID is 141132147. She just tried recovering username using member ID and it said no accounts found. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 28, 2025, 2:38am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/4 "2025-01-28T02:38:48Z")
@MarkSchneider1 is she using the Luna.##### username? ---
**Author:** ![MarkSchneider1](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@MarkSchneider1](https://discussions.scouting.org/u/MarkSchneider1)\ **Post date:** [January 28, 2025, 2:45am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/5 "2025-01-28T02:45:56Z")
She said she tried the Luna.##### user name and also her Member ID ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 28, 2025, 2:49am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/6 "2025-01-28T02:49:24Z")
she can go to [my.scouting.org](http://my.scouting.org) - in bottom Right corner she can click the BOT \> say “forgot password” \> with a few details it will get them around the security questions Otherwise council can reset password - but Luna.###### is the user name ![Screenshot 2025-01-27 at 8.47.29 PM](https://global.discourse-cdn.com/scouting/original/3X/6/5/653e38022b601a562b63a884381250557aae6d20.png) ---
**Author:** ![MarkSchneider1](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@MarkSchneider1](https://discussions.scouting.org/u/MarkSchneider1)\ **Post date:** [January 28, 2025, 11:35pm UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/7 "2025-01-28T23:35:41Z")
She tried the bot and get an error of We were unable to find your user given the information you provided. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 29, 2025, 12:05am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/8 "2025-01-29T00:05:16Z")
@MarkSchneider1 If she isn’t able to reset her password using the chatbot, that suggests that something isn’t matching: BSA member ID number, spelling of last name, zip code, or date of birth. Next step would be for her to contact the local council and ask them to reset her password. ---
**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\ **Post date:** [January 29, 2025, 3:35am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/9 "2025-01-29T03:35:48Z")
I have a Leader who used to be able to get into My.Scouting and Scoutbook but now has issues. He logged in thru Apple ID on his iphone but now can’t get into anything on his computer. He’s tried resetting his password but nothing is working. Are you able to assist? His BSA ID is 137301359. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 29, 2025, 5:45am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/10 "2025-01-29T05:45:14Z")
@TabithaKappel This user has Apple sign in turned on, so the password reset will not work (can’t reset an external password). When he logs in, he needs to be sure that he click on the “Sign in with Apple” button, his Apple name, and his Apple password. I would also have him double check the urls to make sure that he is logging in to the correct sites: Scoutbook (legacy): [https://scoutbook.scouting.org/](https://scoutbook.scouting.org/) my.Scouting: [https://my.scouting.org/](https://my.scouting.org/) ---
**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\ **Post date:** [January 30, 2025, 2:07am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/11 "2025-01-30T02:07:48Z")
@JenniferOlinger He tried this evening and still can’t get in. 😕 Is there any way to change how he signed in so he doesn’t have to go thru Apple? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [January 30, 2025, 2:38am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/12 "2025-01-30T02:38:47Z")
Does he get an error message? If we can see a screenshot, sometimes that helps. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 30, 2025, 3:35am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/13 "2025-01-30T03:35:40Z")
@TabithaKappel A screenshot of the error message and the url would be very helpful. ---
**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\ **Post date:** [January 30, 2025, 10:43pm UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/14 "2025-01-30T22:43:25Z")
@JenniferOlinger @jacobfetzer (_removed by Moderator_) Above is the error he gets no matter if he tries, phone or email. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 30, 2025, 10:47pm UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/15 "2025-01-30T22:47:45Z")
@TabithaKappel We have had some users try to log in to the wrong url, so that is what we were hoping to see in the screenshot. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 31, 2025, 2:36am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/16 "2025-01-31T02:36:29Z")
@TabithaKappel if he can log into forums it would be one step closer for us to help the user ---
**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\ **Post date:** [January 31, 2025, 3:09pm UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/17 "2025-01-31T15:09:58Z")
I was able to go and assist him yesterday and after trying on a different computer with the right url, it worked. I think it’s something on this specific computer that’s the issue, so it looks like we are all good. I had him save that url as a favorite you all provided. Thank you so much for all your help! ---
**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\ **Post date:** [February 12, 2025, 12:16am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/18 "2025-02-12T00:16:45Z")
@DonovanMcNeil He just tried to show me how he couldn’t get in again but can at home sometimes. Could there be an issue where it only recognizes his identity if he’s on his home network? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 12, 2025, 12:18am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/19 "2025-02-12T00:18:49Z")
@TabithaKappel no - what does it say when that user tries to log in - much easier when we can talk directly to the user also ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 12, 2025, 12:20am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/20 "2025-02-12T00:20:06Z")
Is he using Google or Apple to login? [Next page](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968.md?page=2)