# New leader can’t login to scoutbook

**URL:** <https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [January 28, 2025, 1:43am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968 "2025-01-28T01:43:17Z")\
**Posts on this page:** 9\
**Page:** 2

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**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\
**Post date:** [February 12, 2025, 12:27am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/21 "2025-02-12T00:27:44Z")

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He is using Apple login.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [February 12, 2025, 12:33am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/22 "2025-02-12T00:33:38Z")

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So does apple not recognize the password or something?

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<div class="post-metadata">

**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\
**Post date:** [February 12, 2025, 12:48am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/23 "2025-02-12T00:48:40Z")

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It doesn’t recognize his identity when he tries to login. But it does when he’s on his home WiFi sometimes.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [February 12, 2025, 12:51am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/24 "2025-02-12T00:51:01Z")

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@TabithaKappel first guess would for them to sign into [my.scouting.org](http://my.scouting.org) (if they can) \> Go to my account \> change to sign in with Scouting America Credentials instead of Apple. So if that resolves it. If so, then maybe set up apple again.

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [February 12, 2025, 1:13am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/25 "2025-02-12T01:13:48Z")

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@TabithaKappel

Is he typing his ID and PW in directly or using saved versions? Often people change their PW and forget to update the saved copy.

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**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\
**Post date:** [February 12, 2025, 2:43am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/26 "2025-02-12T02:43:00Z")

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Thank you, I’ll have him try this.

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**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\
**Post date:** [February 12, 2025, 2:43am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/27 "2025-02-12T02:43:39Z")

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No, it won’t let him get past the part of putting in his phone or email. It says his identity can’t be verified so he doesn’t even get to the password piece.

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [February 12, 2025, 2:45am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/28 "2025-02-12T02:45:34Z")

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Sounds like a cache or extension issue. Have him try an incognito window. This is an apple issue, not a Scoutbook issue as Apple provides that dialog and validation.

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**Author:** ![TabithaKappel](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@TabithaKappel](https://discussions.scouting.org/u/TabithaKappel)\
**Post date:** [February 12, 2025, 3:10am UTC](https://discussions.scouting.org/t/new-leader-can-t-login-to-scoutbook/467968/29 "2025-02-12T03:10:53Z")

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Thank you!! I’ll try to help him on this. 🙂

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