# New Lion Den not showing up **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [August 4, 2025, 3:40pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279 "2025-08-04T15:40:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KatieBaird](https://avatars.discourse-cdn.com/v4/letter/k/db5fbb/32.png) [@KatieBaird](https://discussions.scouting.org/u/KatieBaird)\ **Post date:** [August 4, 2025, 3:40pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/1 "2025-08-04T15:40:45Z")
I added our new Lion den to Scoutbook Plus, assigning den leaders and scouts. Now the den doesn’t show up in Scoutbook Plus, and all our new Lions are missing from Scoutbook Plus. However, the den and scouts show up in the old Scoutbook. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 4, 2025, 3:41pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/2 "2025-08-04T15:41:29Z")
@KatieBaird in SB+ - try holding Down the Shift Key and Refreshing the page ---
**Author:** ![KatieBaird](https://avatars.discourse-cdn.com/v4/letter/k/db5fbb/32.png) [@KatieBaird](https://discussions.scouting.org/u/KatieBaird)\ **Post date:** [August 4, 2025, 4:20pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/3 "2025-08-04T16:20:14Z")
That did not work. I also tried ctrl+fn+F5. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 4, 2025, 4:22pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/4 "2025-08-04T16:22:53Z")
@KatieBaird can you try an incognito/Private window please ---
**Author:** ![KatieBaird](https://avatars.discourse-cdn.com/v4/letter/k/db5fbb/32.png) [@KatieBaird](https://discussions.scouting.org/u/KatieBaird)\ **Post date:** [August 4, 2025, 4:43pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/5 "2025-08-04T16:43:48Z")
That made them show up. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 4, 2025, 4:44pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/6 "2025-08-04T16:44:54Z")
OK - it is a cache issue on your brower - you might need to clear the cache ---
**Author:** ![KatieBaird](https://avatars.discourse-cdn.com/v4/letter/k/db5fbb/32.png) [@KatieBaird](https://discussions.scouting.org/u/KatieBaird)\ **Post date:** [August 4, 2025, 9:24pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/7 "2025-08-04T21:24:24Z")
I cleared cache - did not work. Thanks for all the suggestions! ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 4, 2025, 9:33pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/8 "2025-08-04T21:33:11Z")
IF the private window worked and you cleared cache - it might be some extension you are running like a ad blocker. ---
**Author:** ![NicoleHamler](https://avatars.discourse-cdn.com/v4/letter/n/13edae/32.png) [@NicoleHamler](https://discussions.scouting.org/u/NicoleHamler)\ **Post date:** [August 8, 2025, 2:22pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/9 "2025-08-08T14:22:25Z")
I am having the same issue with a new den not showing up. I cleared my cache and refreshed and it’s not coming back. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 8, 2025, 2:23pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/10 "2025-08-08T14:23:27Z")
@NicoleHamler- have you tried an incognoto session ---
**Author:** ![NicoleHamler](https://avatars.discourse-cdn.com/v4/letter/n/13edae/32.png) [@NicoleHamler](https://discussions.scouting.org/u/NicoleHamler)\ **Post date:** [August 8, 2025, 2:23pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/11 "2025-08-08T14:23:53Z")
I don’t know what that is ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 8, 2025, 2:25pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/12 "2025-08-08T14:25:03Z")
@NicoleHamler under your browser’s File Menu - Incognito or Private window should be an option ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 8, 2025, 2:27pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/13 "2025-08-08T14:27:03Z")
@NicoleHamler > **[Browse in Incognito mode - Computer - Google Chrome Help](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop)** > > You can browse the web more privately in Incognito mode. Open Incognito mode Important: When you use an Incognito window, you can browse more privately. You can switch between Incognito > **[Browse InPrivate in Microsoft Edge - Microsoft Support](https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2)** > > Learn how to use InPrivate browsing in Microsoft Edge if you don't want your browsing data saved on your PC. ---
**Author:** ![NicoleHamler](https://avatars.discourse-cdn.com/v4/letter/n/13edae/32.png) [@NicoleHamler](https://discussions.scouting.org/u/NicoleHamler)\ **Post date:** [August 8, 2025, 2:30pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/14 "2025-08-08T14:30:57Z")
Ok, got it. Yes, the den appears using icognito ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 8, 2025, 2:32pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/15 "2025-08-08T14:32:01Z")
That means it is something on your computer - the cache needs to refresh - Google “Hard Refresh Browser” - Often it is just Hold SHIFT and Refresh the page ---
**Author:** ![MatthewLongnecker](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matthewlongnecker/32/29798_2.png) [@MatthewLongnecker](https://discussions.scouting.org/u/MatthewLongnecker)\ **Post date:** [August 12, 2025, 10:51pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/16 "2025-08-12T22:51:19Z")
I’m yet another person seeing the exact same misbehavior (using Chrome). A few days ago, I noticed that my relatively new Lion den had gone missing in Scoutbook Plus. I did a shift+refresh and that didn’t help. I was able to get it to work with an incognito. Today, I see the same behavior – my Lion den is missing. Always using incognito isn’t a reasonable solution. There is a Scoutbook Plus bug here and 3 of us have reported it. That means many more people are probably affected but don’t know how to report it. Thank you for helping escalate this, @DonovanMcNeil. ---
**Author:** ![MatthewLongnecker](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matthewlongnecker/32/29798_2.png) [@MatthewLongnecker](https://discussions.scouting.org/u/MatthewLongnecker)\ **Post date:** [August 12, 2025, 10:59pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/18 "2025-08-12T22:59:09Z")
@DonovanMcNeil, another bit of information – it’s not just the Lion Den that is missing. My scouts in that Den are missing in the roster as well. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 12, 2025, 11:02pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/19 "2025-08-12T23:02:15Z")
@MatthewLongnecker - if you try another browser does the den and the scouts show up ? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 12, 2025, 11:03pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/20 "2025-08-12T23:03:19Z")
It is very annoying as it seems to be cache so VERY difficult to reproduce ---
**Author:** ![MatthewLongnecker](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matthewlongnecker/32/29798_2.png) [@MatthewLongnecker](https://discussions.scouting.org/u/MatthewLongnecker)\ **Post date:** [August 12, 2025, 11:12pm UTC](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279/21 "2025-08-12T23:12:06Z")
@Stephen_Hornak, the scouts show up in incognito (Chrome) and when I use an alternate browser (Edge) @DonovanMcNeil, I understand that this is somehow cache related and thus difficult to repro. I sympathize with the development team! I tried something else. Based on the instructions I found searching for “clear cache for site chrome”, I did the following 1. I opened [advancements.scouting.org](http://advancements.scouting.org) 2. hit F12 to open developer tools 3. I right clicked on the refresh button 4. I selected “Empty Cache and Hard Reload” It didn’t help. I still don’t see my Lion Den or my two scouts in that Den (members 141669898 and 141641396). [Next page](https://discussions.scouting.org/t/new-lion-den-not-showing-up/504279.md?page=2)