# New rechartering process

**URL:** <https://discussions.scouting.org/t/new-rechartering-process/431014>\
**Category:** Internet Recharter\
**Created:** [June 20, 2024, 10:38pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014 "2024-06-20T22:38:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![DavitaBaloue](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@DavitaBaloue](https://discussions.scouting.org/u/DavitaBaloue)\
**Post date:** [June 20, 2024, 10:38pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/1 "2024-06-20T22:38:16Z")

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1. Under the Roster Tab: I cannot “opt out” a scout that is not renewing with the Troop.

2. Under the Roster Tab/Membership Renewal Orders: I cannot delete a scout that was inadvertently added to the renewal order.

3. Under the Roster Tab/Unit Paid Membership Renewal Batches: I cannot delete that ‘batch’ and start over with a new selection. Neither can I delete a scout from that ‘batch’.

4. I paid the unit renewal fee of $100 on yesterday (24 hours ago) and it is still showing “Your payment is being processed”. A receipt has NOT been received either.

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**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\
**Post date:** [June 20, 2024, 10:40pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/2 "2024-06-20T22:40:55Z")

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@DavitaBaloue - I would suggest reaching out to your local council.

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**Author:** ![DavitaBaloue](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@DavitaBaloue](https://discussions.scouting.org/u/DavitaBaloue)\
**Post date:** [June 20, 2024, 10:42pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/3 "2024-06-20T22:42:55Z")

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I have… Helpdesk tickets to national submitted and taking days to get responses.

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**Author:** ![DavitaBaloue](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@DavitaBaloue](https://discussions.scouting.org/u/DavitaBaloue)\
**Post date:** [June 20, 2024, 10:43pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/4 "2024-06-20T22:43:42Z")

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Thanks for responding.

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**Author:** ![JosephKauffman](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JosephKauffman](https://discussions.scouting.org/u/JosephKauffman)\
**Post date:** [June 21, 2024, 11:45am UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/5 "2024-06-21T11:45:03Z")

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Keep pushing at your council. Not much else you can do.

We had the same set of problems as part of the new recharter system pilot. In the end it took so long to get things resolved that our unit got dropped for a week when we exceeded the grace period. We had to cancel our most recent Court of Honor because we couldn’t run an advancement report.

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**Author:** ![DavitaBaloue](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@DavitaBaloue](https://discussions.scouting.org/u/DavitaBaloue)\
**Post date:** [June 21, 2024, 2:20pm UTC](https://discussions.scouting.org/t/new-rechartering-process/431014/6 "2024-06-21T14:20:58Z")

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Thanks for responding.