# New Scout can't process payment **URL:** \ **Category:** My Scouting Tools\ **Created:** [July 28, 2023, 11:40pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408 "2023-07-28T23:40:16Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![TrishaCheek](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@TrishaCheek](https://discussions.scouting.org/u/TrishaCheek)\ **Post date:** [July 28, 2023, 11:40pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/1 "2023-07-28T23:40:16Z")
Hello, brand new family trying to apply to our unit and the payment just spins and spins. Please advise! Thanks! _(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:_ _1) Hardware: Desktop or Mobile (if mobile, please be specific)_ _2) Operating system_ _3) Browser_ _4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome)_ _5) Member ID & Council of person affected_ _Thank you!)_ Mac - Chrome, Firefox, Safari iphone - Chrome, Safari Application Number: 200882129 No member ID yet Council - Adventure West ---
**Author:** ![AndrewCoonradt](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@AndrewCoonradt](https://discussions.scouting.org/u/AndrewCoonradt)\ **Post date:** [July 30, 2023, 12:59pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/2 "2023-07-30T12:59:56Z")
Hello I am having the same issue for an adult application to be a troop committee member. Andrew Coonradt Troop 300 Cradle of Liberty Council 136859134 I am using a MacBook Air and Chrome operating system ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [July 30, 2023, 8:05pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/3 "2023-07-30T20:05:31Z")
@AndrewCoonradt - I replied on your duplicate post. in PA on-line adult apps are not allowed ---
**Author:** ![TrishaCheek](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@TrishaCheek](https://discussions.scouting.org/u/TrishaCheek)\ **Post date:** [July 31, 2023, 4:18pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/4 "2023-07-31T16:18:22Z")
Any updates or suggestions here? I noticed another application to our unit without a payment made. Sincerely hoping this is not a universal issue. I’ve reached out to that family for clarification and haven’t heard back yet. Please advise! Thank you! ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [July 31, 2023, 4:35pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/5 "2023-07-31T16:35:50Z")
@TrishaCheek - I suggest speaking with your council on this. Beyond that what council are you in ? ---
**Author:** ![TrishaCheek](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@TrishaCheek](https://discussions.scouting.org/u/TrishaCheek)\ **Post date:** [July 31, 2023, 4:45pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/6 "2023-07-31T16:45:48Z")
Adventure West. We span three states, but we’re in Colorado. I know everything is approved/as it should be as another application came through paid just fine. Sigh. I’ll attempt to call them! Thanks! ---
**Author:** ![TrishaCheek](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@TrishaCheek](https://discussions.scouting.org/u/TrishaCheek)\ **Post date:** [July 31, 2023, 4:54pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/7 "2023-07-31T16:54:00Z")
According to our registrar, the whole system is down! Egads! Good luck Cub units! Our council is processing applications manually for the time being. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [July 31, 2023, 4:55pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/8 "2023-07-31T16:55:53Z")
@TrishaCheek - well at least it is an answer. I know for my units I process new apps the old school way… especially since we can not do adult apps on-line. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [July 31, 2023, 6:28pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/9 "2023-07-31T18:28:12Z")
There is a planned outage tonight so that the system can be reconfigured for the new membership terms that start tomorrow. Everyone will register for 12 months, no pro-rating. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [July 31, 2023, 8:57pm UTC](https://discussions.scouting.org/t/new-scout-cant-process-payment/371408/10 "2023-07-31T20:57:31Z")
The payment issue has been fixed. Please try again.