# New Scouts Not Receiving Emails - II **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [May 18, 2025, 6:08am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565 "2025-05-18T06:08:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 18, 2025, 6:08am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/1 "2025-05-18T06:08:49Z")
@JenniferOlinger helped solve the below issue for 3 other scouts last week. We now have the same issue for two more scouts: 14669417 13410111 The parents of these new Scouts (bridged over from AoL) created their youth accounts in my.Scouting with their own email addresses (which now appear in Scoutbook Plus) and they can successfully log into Scoutbook on their own (I watched them do this). However, they are not appearing in the list of Youth Members that can receive emails from our Troop and they are not receiving Troop emails. We already had them check and they have Opted In to receiving email. This seems like an ongoing issue/glitch in Scoutbook? We have more new scouts who will need to go through the same process soon. Would be great to get a permanent solution. Thanks, Jamie ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [May 18, 2025, 10:04am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/2 "2025-05-18T10:04:39Z")
@JamieWaskey - I do not think this is a scoutbook glitch, but more of a user error issue. It would be helpful if Jen would outline what she did to correct the issue on you prior post. ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 18, 2025, 1:13pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/3 "2025-05-18T13:13:31Z")
If user error, would be great to know what we are doing wrong/what we can do to avoid this in the future. We followed this: > **[Scoutbook Tutorial for Parents (SB) - Scoutbook Knowledge Base](https://help.scoutbook.scouting.org/knowledge-base/scoutbook-tutorial-for-parents/#how-to-make-a-my-scouting-org-account-for-you-or-a-scout)** > > This information is for using Scoutbook. Cub Scout Pack Parents should use Scoutbook Plus. The user guide for Scoutbook Plus is here. NOTICE: It is highly recommended that parents and Scouts use the Scouting App to access advancements and the unit... After their parents create their accounts, scouts can access Scout Book, but they don’t appear in the list of youth that can be emailed from within Scout Book and they are not getting Troop emails (with the exception of the scouts @JenniferOlinger fixed). ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 18, 2025, 1:35pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/6 "2025-05-18T13:35:50Z")
@JamieWaskey it is odd both logins where made Friday - the emails did not sync to the SB Database so were not on the accounts - all SHOULD be good now ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 18, 2025, 2:05pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/7 "2025-05-18T14:05:19Z")
Hi Donovan, Yes that’s correct, both logins on Friday as I was helping parents with this at our Troop meeting Friday. The previous Friday I helped 3 other scouts do the same thing and we faced the same issue with them, which Jennifer fixed for us. So it seems like this may be an ongoing problem, rather than a one-off. Let me know if there is anything we can do from our side to prevent this from happening again (I still have a few more scouts to get registered). Thank you, Jamie ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 18, 2025, 2:53pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/8 "2025-05-18T14:53:57Z")
@JamieWaskey are they going to [my.scouting.org](http://my.scouting.org) and creating an account? ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 18, 2025, 5:31pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/9 "2025-05-18T17:31:43Z")
Yes and you can read my original post here in case helpful: [https://discussions.scouting.org/t/new-scouts-not-receiving-emails/490197](https://discussions.scouting.org/t/new-scouts-not-receiving-emails/490197) ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 19, 2025, 2:30pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/10 "2025-05-19T14:30:57Z")
I was thinking about this again today - maybe scouts need to do their first login to Scoutbook 24 hours after their my.scouting youth account has been made? Rather than immediately after the youth account has been made. Could that possibly be the issue? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [May 19, 2025, 10:42pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/11 "2025-05-19T22:42:17Z")
It’s possible with the overnight synching that occurs. That definitely wasn’t the case in the past, though. ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 24, 2025, 4:49pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/12 "2025-05-24T16:49:33Z")
Nope, I have the same problem with another scout. His mother created his youth account with me at our Troop meeting yesterday. He waited 24 hours and then logged into Scoutbook today with the new credentials. He’s not showing in the list of Youth Members that appears in the “Send Message” section so is not receiving Troop emails. Member ID: 13980097 So, it’s the same issue as the previous scouts. Appreciate if you can do whatever you have done for the others so that he starts receiving the troop emails. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 24, 2025, 5:07pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/13 "2025-05-24T17:07:27Z")
@JamieWaskey that scout did not log into Scoutbook - that scout Logged into the Scouting APP - that is different - they have to log into [scoutbook.scouting.org](http://scoutbook.scouting.org) ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 26, 2025, 4:45pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/14 "2025-05-26T16:45:02Z")
Hi Donovan, Yesterday the scout logged into Scoutbook. The mom recieved the attached message. But the scout is still not showing in the youth email list. ![RA](https://global.discourse-cdn.com/scouting/original/3X/2/6/2653713c4d7172d2b0f4dd216a313d72f1fdbc72.jpeg) ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [May 26, 2025, 11:18pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/15 "2025-05-26T23:18:08Z")
@JamieWaskey Can they try logging in again? ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [May 27, 2025, 5:16am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/16 "2025-05-27T05:16:27Z")
Yes, mom informed me he logged in again this morning. I checked and he’s still not appearing in the youth email list. ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [June 1, 2025, 5:00pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/17 "2025-06-01T17:00:26Z")
Hi All, Just touching base to see if there is any update on this? The member is still not showing in the youth email list. Member ID: 13980097 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 1, 2025, 5:11pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/18 "2025-06-01T17:11:16Z")
@JamieWaskey there was No Email in SB?? That is fixed now ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [June 1, 2025, 5:39pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/19 "2025-06-01T17:39:43Z")
Hi Donovan, he’s there now, thank you for your help! So what are we doing wrong? Please can you direct me so that we don’t bother you about this again? We had to ask help for all the new AoLs that bridged over (regarding this same issue). I’m not sure I understand your question “there was No Email in SB???” The mom added his email when she created the youth account for him and it was there when I checked Scoutbook Plus (before messaging the forum). ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 1, 2025, 5:56pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/20 "2025-06-01T17:56:59Z")
What I guess (and reported) is that the email did not flow in from making the Log in - it could have been added to the SB Profile - but the log in would have still had to happen. SB+ MIGHT be reading email from AKELA (Registration database) and not the SB Database which was blank. ---
**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\ **Post date:** [June 1, 2025, 6:10pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/21 "2025-06-01T18:10:31Z")
Is there anything I/our Troop can do to prevent this issue from happening in the future? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 2, 2025, 12:03am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565/22 "2025-06-02T00:03:46Z")
@JamieWaskey not at this time I do not think [Next page](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-ii/490565.md?page=2)