# New Scouts not Receiving Emails - V

**URL:** <https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [October 19, 2025, 1:03pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878 "2025-10-19T13:03:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\
**Post date:** [October 19, 2025, 1:03pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878/1 "2025-10-19T13:03:32Z")

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Hi Team,

Had to open a new thread as the previous had closed.

Same issue as before (scout not appearing in email list):

SB User ID: **14526363**

Member ID: **141751609**

The email ID is already showing in Scoutbook Plus, the member has his own youth account in my.scouting and has logged in to Scoubook using his own ID and password via a browser (not the mobile app). I watched him do it today at the Troop meeting.

YIS,

Jamie

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [October 19, 2025, 1:28pm UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878/2 "2025-10-19T13:28:36Z")

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@JamieWaskey this should be fixed

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**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\
**Post date:** [October 20, 2025, 4:09am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878/3 "2025-10-20T04:09:41Z")

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Thank you very much 🙂

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [October 27, 2025, 4:09am UTC](https://discussions.scouting.org/t/new-scouts-not-receiving-emails-v/507878/4 "2025-10-27T04:09:52Z")

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