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New scouts (Webelos crossovers) missing

Good morning to all
The Pack recently transfered their Webelos to our Troop through the myscouting. I accepted the transfers and they were in both my scouting and in internet advancement. Some time last night our charter went through the system and now they are missing. What gives?
Also, how do you print the membership cards from myscouting? I can’t figure this out.
Thank you and stay safe.

you charter erased them cause they were not on it > you have to call council

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Print membership cards; my.scouting.org - Roster - Print - Membership Cards - Export to PDF (the last step eluded me also)

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