# No guardian with email

**URL:** <https://discussions.scouting.org/t/no-guardian-with-email/511689>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [August 23, 2026, 6:31pm UTC](https://discussions.scouting.org/t/no-guardian-with-email/511689 "2026-08-23T18:31:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JamieWaskey](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JamieWaskey](https://discussions.scouting.org/u/JamieWaskey)\
**Post date:** [August 23, 2026, 6:31pm UTC](https://discussions.scouting.org/t/no-guardian-with-email/511689/1 "2026-08-23T18:31:09Z")

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Hi there, when we try to message youth with MID 135996135 through SB+ we see he is greyed out with the text “no guardian with email” beside his name. I can see his father (MID 137237656) is connected to him and his father’s email address appears under the father’s profile. Any idea how to fix this so we can message the scout? See attached screenshots.

Thanks!

 ![Relationships](https://global.discourse-cdn.com/scouting/original/3X/7/9/792c5409b965a11ac50fa42b93bea076cbafa9d7.png)

 ![no guardian with email](https://global.discourse-cdn.com/scouting/original/3X/b/6/b6dea81d8e335ecdf9888c238c7b471fc63bd654.png)

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [August 23, 2026, 6:33pm UTC](https://discussions.scouting.org/t/no-guardian-with-email/511689/2 "2026-08-23T18:33:56Z")

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@JamieWaskey no the relationships are a little messed up - the council registrar should take a look at the relationships.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [August 23, 2026, 6:34pm UTC](https://discussions.scouting.org/t/no-guardian-with-email/511689/3 "2026-08-23T18:34:59Z")

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@JamieWaskey I did sync the email for the father - but not sure if that will solve it

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [August 30, 2026, 6:35pm UTC](https://discussions.scouting.org/t/no-guardian-with-email/511689/4 "2026-08-30T18:35:05Z")

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