# Not Getting Email Notifications for Applications **URL:** \ **Category:** My Scouting Tools\ **Created:** [July 16, 2021, 5:25pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737 "2021-07-16T17:25:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CourtneyCameron](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@CourtneyCameron](https://discussions.scouting.org/u/CourtneyCameron)\ **Post date:** [July 16, 2021, 5:25pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/1 "2021-07-16T17:25:23Z")
I am the membership coordinator for my troop. My email is correct in [my.scouting.org](http://my.scouting.org). I don’t get email notifications from leads or applications. I started in March and I have never gotten them. I get emails from forums and the council. I have checked my spam folder and nothing. My contact at council doesn’t know why. Any ideas? TIA ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [July 16, 2021, 5:42pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/2 "2021-07-16T17:42:28Z")
We don’t use online applications, but our point of contact is listed here at my.scouting: ![image](https://global.discourse-cdn.com/scouting/original/2X/2/2d3c9afded9c366585de224c528a354e239fef14.png) Is this where you verified your contact information is listed? ---
**Author:** ![Christopher.Schuster](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Christopher.Schuster](https://discussions.scouting.org/u/Christopher.Schuster)\ **Post date:** [July 16, 2021, 5:46pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/3 "2021-07-16T17:46:41Z")
@CharleyHamilton is correct. Leads off your unit pin in beascout are sent to the person that has been identified by one of your unit Key 3. Application notifications go to the key 3. ---
**Author:** ![CourtneyCameron](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@CourtneyCameron](https://discussions.scouting.org/u/CourtneyCameron)\ **Post date:** [July 16, 2021, 6:11pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/4 "2021-07-16T18:11:03Z")
Thank you. I went in and checked. I am listed as a Key 3 delegate. The email address is our Scoutmaster’s. But our chairmen, also a key 3 is not listed under contact info and he gets email notifications for leads and applications. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [July 16, 2021, 6:18pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/5 "2021-07-16T18:18:40Z")
they are very inconsistent and are not Live sends - they are queued to once a week if I recall correctly ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [July 16, 2021, 7:23pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/6 "2021-07-16T19:23:27Z")
I can say that as a Key 3 delegate for my unit, I don’t get the “new lead” emails. As far as I know, it’s only the person whose name is in the spot that I showed in my post above. ---
**Author:** ![CourtneyCameron](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@CourtneyCameron](https://discussions.scouting.org/u/CourtneyCameron)\ **Post date:** [July 16, 2021, 7:30pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/7 "2021-07-16T19:30:27Z")
Thanks All, I know our committee chair gets them because he forwards them to me. He isn’t listed in that spot. So there must be some other setting or no solution. Thanks for the help. ---
**Author:** ![S.G](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/s.g/32/14766_2.png) [@S.G](https://discussions.scouting.org/u/S.G)\ **Post date:** [July 16, 2021, 8:09pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/8 "2021-07-16T20:09:00Z")
As Key 3 delegate can you access the invitation/application manager itself? If so, you could just make a point to check it a couple times a week. You’ll see right on the dashboard if there are pending inquiries or applications waiting for approval. I am Scoutmaster for my troop. Sometimes I get the emails, sometimes I don’t. I just check both places to see if anybody is waiting for a response and then take whatever action is needed. If you can’t rely on the emails, then just bypass them. ---
**Author:** ![CourtneyCameron](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@CourtneyCameron](https://discussions.scouting.org/u/CourtneyCameron)\ **Post date:** [July 16, 2021, 9:16pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/9 "2021-07-16T21:16:21Z")
Thanks, I was hoping to have to avoid that. I can just go in once a week and check and ask my chair to forward on anything he gets ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [July 16, 2021, 9:28pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/10 "2021-07-16T21:28:10Z")
@CourtneyCameron might be worth logging into My.Scouting and seeing what email is there for you - might be a secondary one you do not often use ---
**Author:** ![CourtneyCameron](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@CourtneyCameron](https://discussions.scouting.org/u/CourtneyCameron)\ **Post date:** [July 17, 2021, 12:13am UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/11 "2021-07-17T00:13:03Z")
Thanks, I checked and only see the one, but I will dig around some more and see if there is some old one in there. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [January 25, 2022, 2:57pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/13 "2022-01-25T14:57:29Z")
The system is automated with lead emails going out twice a week ---
**Author:** ![markhays](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markhays/32/17083_2.png) [@markhays](https://discussions.scouting.org/u/markhays)\ **Post date:** [January 26, 2022, 4:32pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/14 "2022-01-26T16:32:57Z")
In case anyone’s curious about the specific notification schedule, according to the Unit Guidebook for Online Registration at [https://www.scouting.org/resources/online-registration](https://www.scouting.org/resources/online-registration) – “The system sends the Unit Key 3 and the New Member Coordinator email notifications so that they can act on inquiries and applications in the system. If a Lead is pending action an email will be received on Mondays and Thursdays. If an application needs action an email will be distributed on Tuesdays and Fridays.” ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [January 26, 2022, 6:31pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/15 "2022-01-26T18:31:00Z")
Nice details. It is funny that the email says “families expect prompt action” but the emails aren’t sent promptly. ---
**Author:** ![KatyBertucci](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KatyBertucci](https://discussions.scouting.org/u/KatyBertucci)\ **Post date:** [June 24, 2022, 12:57pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/16 "2022-06-24T12:57:55Z")
I used to get emails like the attached when a new scout submitted an application online. But I haven’t received them for a few months. Anyone know what I need to check to make sure I receive them again? ![image](https://global.discourse-cdn.com/scouting/original/3X/a/b/ab9853dfadd90ca8b82b76d3136f71323f5c67a1.jpeg) ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [June 24, 2022, 2:10pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/17 "2022-06-24T14:10:17Z")
Can you confirm your my.scouting role in the unit in question (not Scoutbook role)? ---
**Author:** ![Bill\_W](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/bill_w/32/2943_2.png) [@Bill\_W](https://discussions.scouting.org/u/Bill_W)\ **Post date:** [June 24, 2022, 4:55pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/18 "2022-06-24T16:55:08Z")
# Invitation Manager References - [Organization Security Manager is now Position Manager - BSA Announcements - Scouting Forums](https://discussions.scouting.org/t/organization-security-manager-is-now-position-manager/235871), April 2021 - Online registration unit checklist [https://www.scouting.org/wp-content/uploads/2020/05/olr-unit-checklist-2020.pdf](https://www.scouting.org/wp-content/uploads/2020/05/olr-unit-checklist-2020.pdf). May 2020 - Information About Online Registration for Councils and Unit Leaders, [https://www.scouting.org/resources/online-registration/](https://www.scouting.org/resources/online-registration/) 2022-06-24-A ---
**Author:** ![KatyBertucci](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KatyBertucci](https://discussions.scouting.org/u/KatyBertucci)\ **Post date:** [June 27, 2022, 1:31pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/19 "2022-06-27T13:31:31Z")
I attached my roles ![image](https://global.discourse-cdn.com/scouting/original/3X/d/a/da5cdee8ec721dc50ff59a665e941daa67646141.jpeg) ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [June 27, 2022, 1:42pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/20 "2022-06-27T13:42:02Z")
I don’t know, someone else may, if the new member coordinator and/or key three delegate roles get the emails. FWIW, if broken, it isn’t broken for all, as I got a couple recently. ---
**Author:** ![KatyBertucci](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KatyBertucci](https://discussions.scouting.org/u/KatyBertucci)\ **Post date:** [June 27, 2022, 2:09pm UTC](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737/21 "2022-06-27T14:09:56Z")
I used to get the emails and now I don’t. I don’t know what has changed but I’d like to get it fix. We sign up a lot of scouts and I don’t want to have to keep checking the website. What is FWIW? [Next page](https://discussions.scouting.org/t/not-getting-email-notifications-for-applications/243737.md?page=2)