Not receiving any E-Mails - Update / Associations / etc

My Scouting Tools
1

Hello,

I have a son in Troop 71 and a son in Pack 156, where I’m a Den Leader.

I noticed this year that I’m not receiving any announcements sent via Scoutbook.

My wife is receiving them, and she processed the boys renewals through her account this year.

In my scoutbook, I see my boys, but they have an exclamation mark next to them in the list.

I get a notification that I need to be associated to them when I log in, and we have tried doing this from my wife’s account, but it says it should be sending me an e-mail that never comes. I use Outlook.com for e-mail.

Verified it’s not getting stuck in spam anywhere or anything like that, also tried trying a different email on another provider (iCloud) and that didn’t work either, tried removing and re-adding the association on her account after switching e-mails too.

I’m not sure who is the right person to help me but our pack’s leadership doesn’t seem to have any idea how to proceed.

Any help would be appreciated!

2

I would start with the unit Key 3 for each unit (SM or CM, CC or COR). They can see if you’re connected correctly, and make the connection in SB+ if not. Your wife can also connect you in SB+ by going to each of your scouts’ profiles, clicking on the “+” next to relationships under their profile pic, then adding you.

When you say Scoutbook, are you logging into advancements.scouting.org, or using the app?

3

Is your wife doing this process from about minute 3 on in the video?

4

@DanielBurns3

You have no relationships in Akela, the person database. This can be corrected by following the process as Donovan described.