# Not receiving email thru Scoutbook **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [September 12, 2019, 10:52pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698 "2019-09-12T22:52:13Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 18, 2019, 11:21pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/21 "2019-09-18T23:21:02Z")
Wow. That’s strange. Do you have any special characters in your email address? Or maybe its exceptionally long or short? Those shouldn’t be issues, but I’m looking for ideas. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 18, 2019, 11:34pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/22 "2019-09-18T23:34:10Z")
@RandyMisekow - I will check the mbx record for scoutbook but I think that a trace on the mail server outbound may be in order. I know that having several different emails in use on scoutbook I have yet to see a failure unless the mail daemon is hard down. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 18, 2019, 11:46pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/23 "2019-09-18T23:46:53Z")
Jacob, Yeah, strange. [rmisekow@sio.midco.net](mailto:rmisekow@sio.midco.net) , seems simple enough. Up to now, I think I have not experienced any issues receiving messages from anyone. (except from those folks giving away stacks of $100 bills). I appreciate your assistance. Rand ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 18, 2019, 11:48pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/24 "2019-09-18T23:48:55Z")
I’d assume you tried typing it in to make sure there were no stray spaces from a copy and paste? ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 18, 2019, 11:53pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/25 "2019-09-18T23:53:01Z")
Thanks Stephen, If there is something I can/should do on this end, please let me know. Since I’m not very tech literate in this particular situation, I’ve just taken the word of my ISP people. Should I contact them for a more in-depth look into what may be happening? If so, what should I ask them to look at/for? Rand ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 12:16am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/26 "2019-09-19T00:16:13Z")
Yes, several times. Even had another person check it for errors. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 19, 2019, 2:06am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/27 "2019-09-19T02:06:57Z")
Do the other midco users have the .sio in the address? ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [September 19, 2019, 2:16am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/28 "2019-09-19T02:16:42Z")
Randy, Ask someone else in the unit send an e-mail to themselves and you at your midco address via Scoutbook. Have them turn off the BCC option and check to see if your midco address is correct in the header. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 19, 2019, 3:23am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/29 "2019-09-19T03:23:16Z")
@RandyMisekow - ok…here is my first round of checking on your provider: ![midco](https://global.discourse-cdn.com/scouting/original/2X/d/d96f745537fad107b9af1598e1a6c42b6ff1837c.jpeg) ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 3:22am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/30 "2019-09-19T03:22:55Z")
Jacob Yes to the sio question for 3 or 4 other Midco users on the Pack’s SB account… Not 100%, but I think Midco is the core ISP and sio is the nearest city code sio = Sioux Falls. The sio would be a different 3-letter code if you are in Minneapolis or Fargo. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 3:35am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/31 "2019-09-19T03:35:01Z")
Hi Ed, Sorry, can’t do. I changed my SB email from Midco to Gmail and now I can’t change it back to Midco. When I try to change my email in SB, SB wants to send a verication code to the proposed new (Midco) address. Since I still can’t receive email at Midco, I don’t receive the verification code to input into SB to confirm the change. Therefore, unable to change back to Midco. Unless there is a way around the verification code, I’m stuck with current Gmail or some other working email until a solution is found. Rand ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 19, 2019, 3:37am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/32 "2019-09-19T03:37:59Z")
@RandyMisekow - it would appear that your provider has some config issues to deal with based on a first test. DNS issues at a provider would never be best practice configuration. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 3:44am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/33 "2019-09-19T03:44:15Z")
Stephen, Thanks for looking into the ISP. However, the terminology is all way over my head. What does in mean? Should I contact them about something? Rand ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 19, 2019, 3:50am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/34 "2019-09-19T03:50:29Z")
@RandyMisekow - first thing is ISP… internet service provider… The internet is dependent upon DNS or domain naming service as that routes traffic. What I suspect is happening is that with limited or defective DNS, the [scouting.org](http://scouting.org) mail servers can not find your hosts beyond the generic round robin search. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 3:50am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/35 "2019-09-19T03:50:45Z")
Does your initial look at the ISP suggest that the ISP has an issue in general or just with my account or email config? Today I reconfirmed with others on the same Pack SB account with the same [sio.midco.net](http://sio.midco.net) email extension could receive messages from the Pack SB. So perhaps your finding suggests that the issue may be with just my account settings or config? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 19, 2019, 3:54am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/36 "2019-09-19T03:54:12Z")
@RandyMisekow - that is possible but a DNS issue will result in hit or miss emails. Without a clear immediate destination outbound mail servers will stop sending as that avoids them being flagged. Your provider needs to remedy their DNS issue first and foremost. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 19, 2019, 5:29am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/37 "2019-09-19T05:29:30Z")
OK, How do I ask them to do that? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 19, 2019, 5:43am UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/38 "2019-09-19T05:43:52Z")
@RandyMisekow - to be blunt if they can’t figure it out then they need not be an ISP. ---
**Author:** ![RandyMisekow](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@RandyMisekow](https://discussions.scouting.org/u/RandyMisekow)\ **Post date:** [September 21, 2019, 6:41pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/39 "2019-09-21T18:41:41Z")
Something has changed. After several attempts over several days to change back to my primary Midco address, I was able to receive the verification code and then successfully change back to that address. I sent 1 message to the entire pack (with attachment and bcc on) and I received it at my Midco address. Not sure what has happened or what has changed (I didn’t do anything with settings on my PC) but it seems to be working for now. THANKS to all for your suggestions and effort in this matter! Regards, Rand ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [September 22, 2019, 11:13pm UTC](https://discussions.scouting.org/t/not-receiving-email-thru-scoutbook/130698/40 "2019-09-22T23:13:39Z")
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