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Palms not showing up in Scoutbook

Howdy!

My son had his EBOR on Oct 2. His Scoutbook account was updated on Oct 10 by BSA Admin. On Oct 21 (Wed, last week), the SM and I received the following email from the Council Registrar: “The credentials have arrived from National. I have processed the palms, they should be seen in scoutbook in 24-48 hours.”

As of now, the palms are still now showing up. I verified with the Registrar that everything was processed.

Is there a way to get the palms to show up on his record?

Thank you.

We have asked the developers to investigate.

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