I have a parent who used to be a leader, but has now moved to our pack (she is no longer a leader). Her son is linked under our pack in scoutbook, but when she logs in she is still under the old pack. How do I correct it so when she logs in to scoutbook it shows our pack?
Have her check to see if she still has any active scouting positions listed on her profile in Scoutbook that are with the old pack. If she does, entering in an end date prior to today should remove the listing.
Doe she see your pack as well or only the old pack?
Make sure all of her positions have an end date.
I think you are also saying that your pack doesn’t show up under my dashboard > administration for her. So, go to her scout’s page, click scout’s connections > her name > update.