# Parent cannot see connect scout **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [June 8, 2022, 2:55pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518 "2022-06-08T14:55:40Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 2:55pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/1 "2022-06-08T14:55:40Z")
We have a parent that is showing connected to his scout and vice versa but when the parents logs into scout book he is unable to see his sons records. Have been unable to find an answer and I see where this issue has been reported previously. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 2:56pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/2 "2022-06-08T14:56:21Z")
@ThelbertOverstreet they have 2 SB Users usually. Post the BSA # and we can look ---
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 2:58pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/3 "2022-06-08T14:58:33Z")
Scout ID# 134676444 Parent ID# 13373037 Blue Ridge Council Roanoke, Virginia Troop 180B ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 3:02pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/4 "2022-06-08T15:02:56Z")
@ThelbertOverstreet this is fixed ---
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 3:43pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/5 "2022-06-08T15:43:52Z")
Parent just tested and advises that issue still not fixed. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 3:46pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/6 "2022-06-08T15:46:12Z")
@ThelbertOverstreet user has not logged in today - they need to use their user name not the email address ---
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 3:46pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/7 "2022-06-08T15:46:46Z")
Parent just advised that issue still exists. If you would rather discuss directly with parent. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 3:48pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/8 "2022-06-08T15:48:54Z")
@ThelbertOverstreet please do not post others emails - and that was the wrong email from what I show. The user has not tried to log in that I see today. ---
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 3:49pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/9 "2022-06-08T15:49:36Z")
Just contacted parent…not sure what he is using as login. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 3:52pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/10 "2022-06-08T15:52:17Z")
I will send you a direct message \> look at top right Avatar to find it \> it will be a green dot with a number 1 \> it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) ---
**Author:** ![ThelbertOverstreet](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@ThelbertOverstreet](https://discussions.scouting.org/u/ThelbertOverstreet)\ **Post date:** [June 8, 2022, 3:58pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/11 "2022-06-08T15:58:23Z")
Not seeing what you are talking about. Will this show on the current page or do I have to go somewhere else? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [June 8, 2022, 4:06pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/12 "2022-06-08T16:06:16Z")
Took Top Right of page at the Circle T that is blue ![Screen Shot 2022-06-08 at 11.05.39 AM](https://global.discourse-cdn.com/scouting/original/3X/0/0/002b1619cb1b38d4cc0fc9d9a3fc6d0aa655de8a.png) ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 15, 2022, 4:06pm UTC](https://discussions.scouting.org/t/parent-cannot-see-connect-scout/297518/13 "2022-06-15T16:06:26Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.