# Parent Can't Re-Login

**URL:** <https://discussions.scouting.org/t/parent-cant-re-login/295562>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [May 27, 2022, 1:15pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562 "2022-05-27T13:15:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JohnRydzy](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@JohnRydzy](https://discussions.scouting.org/u/JohnRydzy)\
**Post date:** [May 27, 2022, 1:15pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/1 "2022-05-27T13:15:08Z")

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I have a parent Email Removed who was successfully able to login to ScoutBook a few weeks ago, but now cannot login. She gets the invalid username/password error when trying to login. She tried to do the Self Help Password reset, and when she does, she does indeed receive the new temporary password via email, but when she logs in with that password it tries to load the security questions page but nothing ever loads. She doesn’t remember even entering security questions the first time which may be the problem. How can we get her account fixed. Thanks.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [May 27, 2022, 1:29pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/2 "2022-05-27T13:29:25Z")

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@JohnRydzy the parents login is not the email - it is her [my.scouting.org](http://my.scouting.org) user name. If they do not recall it they can do 1 of 2 things.  
go to [my.scouting.org](http://my.scouting.org) and click the BOT here and type forgot password

 ![Screen Shot 2022-05-27 at 8.28.26 AM](https://global.discourse-cdn.com/scouting/original/3X/8/e/8ee124e88ff5ebe5a91731b78295d1553b049307.png)

Or council can reset the password

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**Author:** ![JohnRydzy](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@JohnRydzy](https://discussions.scouting.org/u/JohnRydzy)\
**Post date:** [May 27, 2022, 5:23pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/3 "2022-05-27T17:23:15Z")

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She is trying to use the self help on [my.scouting.org](http://my.scouting.org) using her username now, unfortunately it is asking for her DOB, and since I created her Scoutbook account manually I didn’t enter a DOB. Is there a default DOB or something to get past that question when they don’t have one?

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [May 27, 2022, 5:42pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/4 "2022-05-27T17:42:26Z")

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If there is no DOB then the self help won’t work.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [May 27, 2022, 7:09pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/5 "2022-05-27T19:09:23Z")

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@JohnRydzy default DOB is sometimes 1/1/1900

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [June 3, 2022, 7:10pm UTC](https://discussions.scouting.org/t/parent-cant-re-login/295562/6 "2022-06-03T19:10:13Z")

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