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Parent can't set up an account to set up a SSO

I have a parent who is having difficulty setting up an account to set up a SSO. He continues to get an error notice and to enter his BSA number. When I go to his daughter’s account and click on his name, it says “this user has not set up his SSO in Scoutbook”

I can assist, I sent you a private message. Click on your icon in the upper right and the envelope