# Parent connection to scouts is lost **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [August 31, 2022, 4:23am UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956 "2022-08-31T04:23:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![StanleyHuhman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stanleyhuhman/32/19107_2.png) [@StanleyHuhman](https://discussions.scouting.org/u/StanleyHuhman)\ **Post date:** [August 31, 2022, 4:23am UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/1 "2022-08-31T04:23:17Z")
I have a parent, BSA ID 130774255, whose two scouts can no longer log in to Soutbook… The scout BSA IDs are: 128928596 130774254 I have verified that the parent shows in Scoutbook as a Parent/Guardian with Full Control. I have not yet verified if the parent has a connection to the scouts in Scoutbook when he logs in. Is there something else I should do, or can someone look behind the curtain and help get this reset? Thanks for your help. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 31, 2022, 11:57am UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/2 "2022-08-31T11:57:59Z")
The parent has not logged in since 2020 under that MID - and I do not see another - we will need more info - perhaps watching them log in ---
**Author:** ![StanleyHuhman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stanleyhuhman/32/19107_2.png) [@StanleyHuhman](https://discussions.scouting.org/u/StanleyHuhman)\ **Post date:** [August 31, 2022, 2:27pm UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/3 "2022-08-31T14:27:31Z")
Thank you Donovan. I have reported to the family what you see and, because of work & school schedules making it difficult to get together with him, asked the parent to login to Scoutbook, and if he succeeds at that, to login to [My.Scouting.org](http://My.Scouting.org). If he gets error messages I’ve asked him to take photos of those messages and forward them to me. which I will forward to you. I also asked the parent to follow the instructions about his [My.Scouting.org](http://My.Scouting.org) account in the document “Myst Account Setup.pdf” that I saw referenced in another Forum solution. Finally, I asked the scouts to take photos of any error messages they get when logging in. Thanks for your help. I will get back to you when the family responds. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [August 31, 2022, 8:51pm UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/4 "2022-08-31T20:51:21Z")
When they log in, have them double check that they see the same member number you do. ---
**Author:** ![StanleyHuhman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stanleyhuhman/32/19107_2.png) [@StanleyHuhman](https://discussions.scouting.org/u/StanleyHuhman)\ **Post date:** [September 4, 2022, 8:47pm UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/5 "2022-09-04T20:47:33Z")
Dad has responded that son who complained he could not login was able to login late on 31 August. My requests for further information have fallen on deaf ears. Stan ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [September 11, 2022, 8:47pm UTC](https://discussions.scouting.org/t/parent-connection-to-scouts-is-lost/310956/6 "2022-09-11T20:47:46Z")
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