Parent connection unable to get first email notification

Scoutbook Scoutbook Bugs
1

I have a parent that isn’t receiving the initial email notification to complete their Scoutbook account setup. It’s not going to junk/spam, it just isn’t getting there. The parent is a web developer so definitely tech-savvy enough to be able to find an email if it was getting spammed. He’s using gmail if that matters.

Is there a standard default password that he can use to log in and complete the setup process?

Or some way to bypass the email notification?

2

Try sending him and yourself a message through Scoutbook with bcc turned off. Does he get it? If not, do you see his email address in the To line in the message you received?

3

Edit: He actually did receive the message I send him through Scoutbook.

So he is able to get emails from SB, he’s just not getting that one initial account setup email.

4

Have them check the tabs across the top in Gmail. Sometimes it dumps in their.

5

What’s his bsa member number?

6

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