# Parent error no role assigned when logging into Scoutbook Plus. Can log into my.scouting.org and scoutbook.scouting.org **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 24, 2025, 1:37pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361 "2025-09-24T13:37:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 1:37pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/1 "2025-09-24T13:37:51Z")
Error Message: No Scoutbook Plus Access It looks like you don’t have the right Scouting role to access Scoutbook Plus Only Youth, Parents, Key 3, Key 3 Delegate & Unit Advancement Chair roles have access to Scoutbook Plus. Parent is connected in [my.scouting.org](http://my.scouting.org) and Scoutbook as the parent of a youth. What can I do to get this parent access to [https://advancements.scouting.org/](https://advancements.scouting.org/) ? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 1:39pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/2 "2025-09-24T13:39:19Z")
@LeonardWong what is the Parent Member # (no names) - we cannot help without some data ---
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 4:45pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/3 "2025-09-24T16:45:02Z")
Hi Donovan- The Parent’s MemberID is 141784781 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 4:53pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/4 "2025-09-24T16:53:42Z")
@LeonardWong are they going straight to [advancements.scouting.org](http://advancements.scouting.org) after having a relationship setup - or are they clicking link in email? ---
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 5:11pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/5 "2025-09-24T17:11:05Z")
This particular parent goes to [Scoutbook.scouting.org](http://Scoutbook.scouting.org) first, logs in using a username (not email address). Their My Dashboard, shows their Child’s name under MyFamily, so I interpert this as the correct account associated to their child. The Parent is able to see the Troop under My Units. When the Parent clients on Events, this shows our upcoming Troop Events. The Parent then clicks on one of the events listed, and is redirected to the [Internet Advancement](http://Advancements.scouting.org/calendar/event/%E2%80%A6) page, but then encounters the Scouting role to Scoutbook Plus error. When I login to Scoutbook, I can see the closed chainlink between the Scout and the Parent under Parents/Guardians area of the Scout’s profile. It is my understanding that this means the parent has completed the parent/child relationship in Scoutbook. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 5:14pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/6 "2025-09-24T17:14:51Z")
Do not even look at Legacy on relationships - Legacy Connections have NOTHING to do with SB+ Relationships. In SB+ - have you gone to the Scout and clicked the + under Relationships to add the parent? ---
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 5:37pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/7 "2025-09-24T17:37:02Z")
Thanks for the additional information. I am don’t have an understanding of the SB to SB+ relationship, so I am sharing the information that appears before me. As for SB+, I do see that this Scout has the Parent relationship tied. (Scout) is Son of (Parent) Is there something I should add to the SB+ relationship? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 24, 2025, 5:45pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/8 "2025-09-24T17:45:42Z")
@LeonardWong- if you want to add another parent for the scout click the Plus to add the other parent ---
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 7:56pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/9 "2025-09-24T19:56:33Z")
In my Troop, this parent did not indicate another parent with this child, so I am don’t have information available at this time to create another parent link. If there isn’t another parent available, what can we do about this parent account? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 7:59pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/10 "2025-09-24T19:59:18Z")
@LeonardWong what is the Scout’s Member #? (no names) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 8:04pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/11 "2025-09-24T20:04:11Z")
In SB+ Reports - NEW Roster report - if You select Scouts - and then these settings you should ![Screenshot 2025-09-24 at 3.02.28 PM](https://global.discourse-cdn.com/scouting/original/3X/c/0/c0a211ee88c068ea9defdc5aca7511d6c89776ba.png) see the real relationships in system ---
**Author:** ![LeonardWong](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/leonardwong/32/3623_2.png) [@LeonardWong](https://discussions.scouting.org/u/LeonardWong)\ **Post date:** [September 24, 2025, 8:09pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/12 "2025-09-24T20:09:56Z")
Youth MemberID: 141802990 For disclosure in background information (not sure if this is relevant). When the Parent first setup their account, they incorrectly set their Parent profile with the DOB of their Scout. Our Council registration updated the Parent DOB. I don’t know if this would have an impact on how a Parent role gets assigned in SB+. Running the report in SB+ I see that the Scout has a Parent/Guardian [Parent Name] (141784781) - [Council] - Father of - Guardian [Parent email address] ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 8:12pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/13 "2025-09-24T20:12:31Z")
Yeah that dad is already in relationship - user name is everything before the @ of his email ---
**Author:** ![JohnRichardson3](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@JohnRichardson3](https://discussions.scouting.org/u/JohnRichardson3)\ **Post date:** [September 24, 2025, 8:48pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/14 "2025-09-24T20:48:39Z")
I have multiple parents getting the same error when trying to add a second parent to Scoutbook Plus. In all cases, the relationship shows as initiated in Scoutbook Plus, and whether the parent logs into [advancements.scouting.org](http://advancements.scouting.org) or clicks on the link from the relationship invitation email, it gives them that same error message. In all three cases, the relationship added was “parent". ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 8:50pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/15 "2025-09-24T20:50:46Z")
@JohnRichardson3 do they all get the you do not have access to SB+ popup? ---
**Author:** ![JohnRichardson3](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@JohnRichardson3](https://discussions.scouting.org/u/JohnRichardson3)\ **Post date:** [September 24, 2025, 9:09pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/16 "2025-09-24T21:09:28Z")
At least two of them get the exact error message posted above. At first I thought it was a database sync timing issue, so I was going to wait and have them try again, but I just got this screenshot from one of them. ![Messenger_creation_9DDBD3B9-0305-4D18-A6C9-3018A5D6BC57](https://global.discourse-cdn.com/scouting/original/3X/4/9/495ed72e8c76658f1bbd59c8b5cdf65d51c0991c.jpeg) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 9:15pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/17 "2025-09-24T21:15:09Z")
@JohnRichardson3 what is the Member # of this user? ---
**Author:** ![JohnRichardson3](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@JohnRichardson3](https://discussions.scouting.org/u/JohnRichardson3)\ **Post date:** [September 24, 2025, 9:20pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/18 "2025-09-24T21:20:32Z")
That was 14295103 My other users with challenges confirming the relationship are 141834663 & 141835115. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2025, 9:33pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/19 "2025-09-24T21:33:10Z")
OK there is supposed to be a fix coming for that screen - watch the change log ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 1, 2025, 9:33pm UTC](https://discussions.scouting.org/t/parent-error-no-role-assigned-when-logging-into-scoutbook-plus-can-log-into-my-scouting-org-and-scoutbook-scouting-org/507361/20 "2025-10-01T21:33:13Z")
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