# Parent forgot login credentials

**URL:** <https://discussions.scouting.org/t/parent-forgot-login-credentials/288853>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [April 15, 2022, 8:11pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853 "2022-04-15T20:11:31Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![ByronSah](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@ByronSah](https://discussions.scouting.org/u/ByronSah)\
**Post date:** [April 15, 2022, 8:11pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/1 "2022-04-15T20:11:31Z")

</div>

We have a parent who hasn’t logged into Scoutbook in a while and can’t recover information. Probably still using an email address for username and not an updated username. What can we do to reset their username, password, etc.? Thank you.

---

<div class="post-metadata">

**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [April 15, 2022, 8:15pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/2 "2022-04-15T20:15:06Z")

</div>

Have they tried the “Forgot Password” link?

---

<div class="post-metadata">

**Author:** ![ByronSah](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@ByronSah](https://discussions.scouting.org/u/ByronSah)\
**Post date:** [April 15, 2022, 9:56pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/3 "2022-04-15T21:56:39Z")

</div>

Yes, they can’t get any combination to send a reset link.

---

<div class="post-metadata">

**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [April 15, 2022, 9:57pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/4 "2022-04-15T21:57:54Z")

</div>

what is the BSA # or Scoutbook User ID @ByronSah

---

<div class="post-metadata">

**Author:** ![ByronSah](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@ByronSah](https://discussions.scouting.org/u/ByronSah)\
**Post date:** [April 15, 2022, 10:32pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/5 "2022-04-15T22:32:45Z")

</div>

BSA Member #: 13544652  
UserID: 10462156

---

<div class="post-metadata">

**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [April 15, 2022, 10:56pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/6 "2022-04-15T22:56:58Z")

</div>

@ByronSah your council can reset that password

---

<div class="post-metadata">

**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [April 15, 2022, 10:57pm UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/7 "2022-04-15T22:57:52Z")

</div>

@ByronSah it is a windstream email

---

<div class="post-metadata">

**Author:** ![ByronSah](https://avatars.discourse-cdn.com/v4/letter/b/b38774/32.png) [@ByronSah](https://discussions.scouting.org/u/ByronSah)\
**Post date:** [April 19, 2022, 10:54am UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/8 "2022-04-19T10:54:42Z")

</div>

Thanks. I reached out to Council.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [April 26, 2022, 10:55am UTC](https://discussions.scouting.org/t/parent-forgot-login-credentials/288853/9 "2022-04-26T10:55:38Z")

</div>

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.