Good day,
I have a parent of BSA: 137317656
That is unable to renew online d/t he forgot his username/password.
He tried to complete the forgot username but it goes through AI processes.
Thanks
Craig
The parent’s ID is First initial followed by last name. The e-mail address attached to it is c...k@gmail.com Have the parent try forgot password if they have access to that address. If not, your Council can reset the password.
@CraigStachewicz This parent has 2 BSA member ID numbers:
137317657 - primary
137317589
Please have the parent go to my.Scouting and use the chatbot (“Betty”) to reset his password using his primary BSA member ID number: 137317657.
Scout, BSA# 133350109, forgot username (and password). Tried Betty Bot and entered BSA# and DOB but Betty says that the information does not match any records. How can we get the username?
@JillBarr The Scout does not have a username. He should be able to create a username at my.Scouting.
@JenniferOlinger Hmm… I see his name as a recipient when I sent out emails from Scoutbook. I thought that this only showed up when the scouts had created an account and had logged in at least once. I will have him try to make an account and see what happens. Thanks for looking into this for us!
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