Parent (former leader, another council) trying to register as leader via beascout, payment is not completing

Hi there, we have a former leader who has moved to our pack, he was a parent in the pack last year but not a leader. He is trying to register as an adult through beascout, everything works up until the point of payment, where he just gets a spinning cursor. Any ideas? He has tried multiple browsers on desktop & mobile. Application shows as started, but not visible on my view. BSA number of the applicant is 136388917, previously in Last Frontier Council.

Thanks for any help.


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