# Parent No access to new and old scouts **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [August 27, 2026, 9:48pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749 "2026-08-27T21:48:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 27, 2026, 9:48pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/1 "2026-08-27T21:48:04Z")
I have two parents and two scouts. One is a new scout and we added a second parent but they do not have access to their new Scouts account. One Scout has been with the unit 3 years and they added another parent, same thing. No access to that Scout’s account. They both received emails confirming being added. 140804943 141600800 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 27, 2026, 9:52pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/2 "2026-08-27T21:52:53Z")
@CraigStachewicz a little more info so we do not have to guess - post the Scout Number with the Parent not seeing the scout number please ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 27, 2026, 10:07pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/3 "2026-08-27T22:07:40Z")
Scout: 140804961. Parent No access: 141600800 Scout: 142376307. Parent No access: 140804943 Thanks. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 27, 2026, 10:11pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/4 "2026-08-27T22:11:13Z")
They are in Relationship. When were the parents added? Do they understand they have to change to Parent Profile in to right drop down? ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 27, 2026, 10:13pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/5 "2026-08-27T22:13:32Z")
They say they cannot even see the other Scout ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 27, 2026, 10:14pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/6 "2026-08-27T22:14:27Z")
3 days ago linked to the scout ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 27, 2026, 10:23pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/7 "2026-08-27T22:23:11Z")
I think I would watch over their shoulder when they log in ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 27, 2026, 10:23pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/8 "2026-08-27T22:23:25Z")
@CraigStachewicz - there is a scroll feature to the dropdown so they need to check that especially if there are multiple entries ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 27, 2026, 10:59pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/9 "2026-08-27T22:59:46Z")
I see their screen. No options for mor connections ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 27, 2026, 11:18pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/10 "2026-08-27T23:18:59Z")
> [@CraigStachewicz](#): > > 140804961 @CraigStachewicz we see one issue that does not make sense - can the mom try again- we did a small fix on her. ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [August 28, 2026, 12:28am UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/11 "2026-08-28T00:28:10Z")
That worked for mom! Now dad. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [August 28, 2026, 12:29am UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/12 "2026-08-28T00:29:25Z")
@CraigStachewicz We have the developers looking at Dad’s account. We think there is a bug. ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [September 3, 2026, 9:54pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/13 "2026-09-03T21:54:06Z")
So dad has access to both boys He no longer can see the pack or den roster He is asst den leader and committee member ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 3, 2026, 9:59pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/14 "2026-09-03T21:59:50Z")
@CraigStachewicz - adl and committee member are two different registered positions he should be one or the other but not registered as both. ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [September 3, 2026, 10:42pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/15 "2026-09-03T22:42:29Z")
Which has more access? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 3, 2026, 10:44pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/16 "2026-09-03T22:44:26Z")
@CraigStachewicz neither really - you can see these links for more information - A major focus of the migration to Scoutbook Plus is to have positions mirror the positions shown in My.Scouting to ensure positions were reflected accurately in both platforms. The main purpose it to honor the guidance of our charter organizations and the positions they approve. Therefore, **Scoutbook Plus does not** use Legacy Scoutbook positions. Registered positions are used to provide base permissions. Some additional permissions can be added by the unit, however, there are restrictions on what can be given. See the updated [Scoutbook\_Permissions.pdf](https://discussions.scouting.org/uploads/short-url/qngvgDJg53aMPd2dxH2PlfAHlEK.pdf)and the [Scoutbook Plus permissions video](https://youtu.be/owdWH062XFc) for more details. Just as permissions are now limited - so is report access - [https://filestore.scouting.org/filestore/scoutbook/Report-Permission-Access.pdf](https://filestore.scouting.org/filestore/scoutbook/Report-Permission-Access.pdf) ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [September 4, 2026, 1:24am UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/17 "2026-09-04T01:24:22Z")
Let’s have him asst den leader ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 4, 2026, 1:29am UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/18 "2026-09-04T01:29:24Z")
> [@CraigStachewicz](#): > > Let’s have him asst den leader The question was what is the scouter’s current registration, not which one do you want it to be. If they show as registered in both positions in the same unit, your council registrar will have to end the “wrong” one in the system from their end. It’s not fixable by the unit or anyone here. If they are registered as one or the other, the COR or COR Delegate can change to another registered position in my.scouting. Alternatively, the Key 3 or Key 3 Delegates can make the change in SB+. Sometimes, there are issues when switching registrations (e.g. being stuck simultaneously registered in both positions), in which case the council registrar may need to get involved to fix it. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [September 4, 2026, 1:44am UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/19 "2026-09-04T01:44:03Z")
This user is currently registered as an Assistant Den Leader, which does not come with any default permissions. If the pack wants to give him more permissions, they need to use the Permissions Manager. ---
**Author:** ![CraigStachewicz](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@CraigStachewicz](https://discussions.scouting.org/u/CraigStachewicz)\ **Post date:** [September 10, 2026, 11:35pm UTC](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749/20 "2026-09-10T23:35:15Z")
Good day Dad still doesn’t have access [Next page](https://discussions.scouting.org/t/parent-no-access-to-new-and-old-scouts/511749.md?page=2)