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Parent not able to see his scout

I have a scout that just joined our troop that transferred from another troop and was previously in another council. The scout also has 2 younger brothers in the pack. The parent shows that they are linked to the scout. When the parent logs in to Scoutbook, he can only see the 2 younger scouts in the pack and not the Scout. How do we correct this for the parent?

The parent is still showing linked to the previous council.

Did you try adding a connection to the parent?

Sounds like the scout has two Scoutbook accounts.

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