# Parent not able to start or send Messages **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [December 6, 2019, 8:51pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009 "2019-12-06T20:51:25Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [December 9, 2019, 8:54pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/21 "2019-12-09T20:54:22Z")
> [@ToddDaniels](#): > > Under each Patrol she does not see the Send Message button. (she does still see it under the Unit page, but it still does nothing.) Aha! What if she tries from her dashboard? That got my “test parent” the full list of scouts in the troop. ![image](https://global.discourse-cdn.com/scouting/original/2X/a/a8d7bd2b23e8efc75bf131d133e4bc7a7f7dd805.png) ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 9, 2019, 9:58pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/22 "2019-12-09T21:58:28Z")
Same results from this page as with the Unit Page and the patrol Page. ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 9, 2019, 10:00pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/23 "2019-12-09T22:00:24Z")
I am an unit admin ( the SM). I have reset her permissions multiple times, reset her connection at her Scouts profile Etc. Still no change. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [December 9, 2019, 10:07pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/24 "2019-12-09T22:07:56Z")
Well rats. Just when I thought I had figured out why you and I were seeing different results. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 9, 2019, 10:58pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/25 "2019-12-09T22:58:25Z")
@ToddDaniels - I just sent a message to your parent asking her to go to her scout then click on her parent listing, uncheck parent, then recheck that box and update. I will not give up until we can get this working. I did notice that she appeared to be logging in with SSO or it seems that way. Does she show a member Id in her account ? ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 9, 2019, 11:04pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/26 "2019-12-09T23:04:50Z")
Her member id is in her profile. We have tried the unchecking and checking under the parent listing and then updating. That did not work either. Not sure what SSO is. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 9, 2019, 11:13pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/27 "2019-12-09T23:13:53Z")
@ToddDaniels - ok so you have tried that parent thing under her login then ? How about uncheck then update and then re-add the parent check box. The SSO is to connect the original account with the [my.scouting.org](http://my.scouting.org) login. I am not certain if that plays a role in this but did notice it. ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 11, 2019, 10:20pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/28 "2019-12-11T22:20:50Z")
Done and no changes. She is logged in using the SSO. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 11, 2019, 10:55pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/29 "2019-12-11T22:55:47Z")
@ToddDaniels - same result of no message option no matter the browser used ? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [December 11, 2019, 10:57pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/30 "2019-12-11T22:57:02Z")
I apologize if you’ve already addressed this. Did they get the same results on multiple devices and browsers? Also, if you try logging into their device with your credentials, do you get different results? ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 11, 2019, 11:19pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/31 "2019-12-11T23:19:16Z")
The message icon is there, but again nothing happens. ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 11, 2019, 11:21pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/32 "2019-12-11T23:21:29Z")
They are getting the same results on multiple devises. One is an IOS and the other is a standard PC. I have not tried logging in using my credentials. I will need to get an opportunity to give that a try. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [December 12, 2019, 12:47am UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/33 "2019-12-12T00:47:00Z")
Have they tried the forgot password link? That can sometimes reset things. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 12, 2019, 1:51am UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/34 "2019-12-12T01:51:20Z")
@jacobfetzer - good point there. I did notice in my remote session that the user did have to back out the saved password. Logging in as myself all worked. I then modified a “family member” account to parent and all message options were available. ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 12, 2019, 3:02am UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/35 "2019-12-12T03:02:39Z")
Do I need to have them reset their password or just click the reset password link? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [December 12, 2019, 12:02pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/36 "2019-12-12T12:02:33Z")
Yes, actually reset it, also. ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 12, 2019, 7:18pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/37 "2019-12-12T19:18:41Z")
Reset password and still not working. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [December 12, 2019, 7:27pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/38 "2019-12-12T19:27:02Z")
Can her son log in with his credentials (assuming he has been invited to connect to his account) and see if he can see the messaging interface and create a test message? Maybe it’s originating at that level rather than at the parent’s account. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [December 12, 2019, 11:03pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/39 "2019-12-12T23:03:39Z")
At this point, I’d suggest sending an email to [scoutbook.support@scouting.org](mailto:scoutbook.support@scouting.org). ---
**Author:** ![ToddDaniels](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@ToddDaniels](https://discussions.scouting.org/u/ToddDaniels)\ **Post date:** [December 19, 2019, 11:03pm UTC](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009/40 "2019-12-19T23:03:40Z")
Closed on December 19, 2019, 11:03pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed. [Previous page](https://discussions.scouting.org/t/parent-not-able-to-start-or-send-messages/153009.md?page=1)