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Parent only showing on one child

having an issue with scoutbook. This is the case with 2 sets of brothers and their parent/guardian. The parent is connected to one of two brothers seemingly correctly. Then when I go to the other brother the parent name appears but when I click into the account it is empty. It is only showing a name, no email, and say that this person has been invited but has never connected. How do I resolve this?

Please post the bsa member numbers of the scouts (no names), and we can look into it.

Family #1

Connected scout: 13864692

Not connected scout: 137308711

Parent: 137308721

Family #2

Correctly Connected scout: 137108002

Not connected scout: 137308774

Parent/guardian: userid 11875816

These should be fixed now.

Thank you. Appears to be fixed!

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